The Latest News
Profitable Restaurant Delivery Hinges On Order Accuracy
Minimizing refund requests is the whole ballgame.
Restaurant Leaders Dish Out Insight on Off-premises Operations at FODC
Representatives from four brands were on hand to kick-off the Food on Demand Conference to dig into what off-premises means in 2024.
Marketers Agree That Content Is King. AI? Maybe
A panel of marketing leaders drill down to the tactics that work in their restaurants.
Uber Co-founder Travis Kalanick Envisions ‘Internet Food Court’ Future
Travis Kalanick takes us inside the future of CloudKitchens.
Domino’s Tests Automated Pizza Prep from Picnic Works
In what seems to be the first kitchen automation test of its kind for Domino’s, the QSR pizza leader has installed an automated pizza prep device from Picnic Works. “After many months of laying the groundwork for a robust and fruitful partnership, we’re thrilled to...
Thanx, Ovation Partner with Goal of Deeper Customer Connection
Thanx and Ovation formed a new partnership to bridge the gap between loyalty and guest feedback. Early users say the combination allows them to get closer to their customers. The two companies are now integrated, so when a customer leaves feedback with a restaurant in...
Slice Rebrands as First-Party Pizzeria Partner
Slice wants every independent pizza operator to know that it’s not just another online ordering service.
DoorDash Touts Economic Impact, Announces “Neighborhood Good” Initiative
DoorDash is launching a new initiative to encourage customers to purchase more local goods.
New Virtual Restaurant Association Focusing on Health, Safety, Profits
A new organization called The Virtual Restaurant Association (VRA) has sprung up with a goal of protecting consumers, drivers and restaurants.
Law Firm Recommends Restaurants Prepare for PFAS Regulations
A prominent law firm suggests restaurants should start planning ahead for possible bans of delivery and takeout packaging containing “forever chemicals” commonly known as PFAS. Scientifically known as polyfluoroalkyl substances and informally called forever chemicals,...
DeliverZero Sees ‘Crazy’ Desire for Reusable Packaging
Reusable restaurant packaging startup DeliverZero is on the cusp of some notable changes in its business model that will play on consumers who are very enthusiastic about getting food delivered in reusable packaging. Today, the company has two basic models and about...
Cartwheel Continues Partnership Spree with Omnicart
Cartwheel and Omnicart completed an integration to bring driver management logistics tools into Omnicart’s delivery operating system. Cartwheel announced the integration as part of a string of new connections for the platform that allows for hybrid and self-delivery....
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Constituents, Industry Best Practices Guide Waitr’s Turnaround
When Waitr (NASDAQ: WTRH) pre-announced its second quarter results, it looked like a starkly different company than it did at the beginning of 2020. But it wasn’t the new popularity of delivery during the COVID-19 pandemic that got the company back on track, it was...
Research
Automated Call Answering to Boost Restaurant Sales
Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
The Deliverers
Third-Party Leaders Dive into the Latest Delivery Developments
Representatives from Grubhub and UberEats say delivery is going strong. So strong, in fact, that both companies are exploring ways to bolster their position in the industry.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Flytrex Drone-Delivery Radius Doubles in NC, Texas
Flytrex, a drone-delivery provider that has two test markets in the U.S., just doubled its delivery radius. Under a new Federal Aviation Administration (FAA) approval, the company can now deliver up to two nautical miles from its base stations. The approval doubles...