The Latest News
Outstanding Operator: Jack in the Box
Jack in the Box accelerates its growth with a new POS system, enhanced loyalty, and big plans to capture more first-party delivery orders.
Yum Brands Partners with Nvidia, Brings More AI to Restaurants
AI voice order-taking agents and more will roll out to 500 Pizza Hut, Taco Bell, KFC, and Habit Burger & Grill locations.
CC’s Coffee House Finds Success in Drive-Thru With a New Kind of AI Helper
Not every brand is looking to replace humans with automation. Some are looking to augment.
Outstanding Operator: Chef on Call
By getting ahead of the third-party delivery wave and investing in its own fleet and tech, the brand has built loyal customers.
The Catering Journey: An Opportunity for Significant Growth
In the first installment of a four-part series, Jim Rand reveals how restaurant operators can tap into catering for growth, drawing on decades of experience.
Walk-On’s Sports Bistreaux Is Scoring Big With Off-Premises
The brand offers a family friendly atmosphere and great food. Now it’s putting new emphasis on catering, delivery, and takeout.
Starship Technologies Has Data That Shows Students Love Robots
Many students consider them their besties.
Mellow Mushroom Modernizes with Digital Tools and “Fast-Fine” Prototype
The chain is embracing digital transformation with upgraded kitchen operations and new off-premises efficiency.
Medallia Knows What Consumers Will Pay For Delivery
Its latest survey results show how powerful brand loyalty can be.
Taco Bell Adds Photo Booth in Drive-Thru for Super Bowl
Taco Bell’s Live Más Drive-Thru Cams campaign lets customers pose for a chance to appear in its 2025 Super Bowl ad.
Toast Shifts to Uber Eats Direct as Primary Delivery Partner
Toast is switching to Uber Eats Direct as its primary delivery option, offering lower fees for restaurants.
Tony Illes Has Made 9,197 Third-Party Deliveries, Now He Delivers On His Own
A Tony Delivers app is launching soon and expansion into multiple cities may follow.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Online Grocery Sales Hit $9.1 Billion, Up 2.4 Percent
Driving the U.S. grocery e-commerce growth was a combination of more households buying groceries online and a slight uptick in order values.
Research
Meredith Sandland, Carl Orsbourn Publish Sequel to ‘Delivering the Digital Restaurant’
Meredith Sandland and Carl Orsbourn have released the highly anticipated sequel to their first book, titled “Delivering the Digital Restaurant: The Path to Digital Maturity.”
The Deliverers
TouchBistro Survey Shows FSR Faith In Off-Premise
The most-used delivery platform isn’t what you think. The trajectory of TikTok usage is what you think.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Could Voice AI Be Your Most Effective Drive-Thru Cashier?
Humans are slower and don’t love to suggest sell. Technology doesn’t mind.