Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Wingstop Takes Flight in April

Wingstop’s first-quarter results were good, but in the early weeks of the second quarter, the company’s deep commitment to digital operations sent its sales skyward. The company reported a 9.9 percent same-store sales increase through the quarter which ended March 30....

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Research

Data and insights from around the Food On Demand space.

Consumer Interest Trends Toward Services Delivered

Last week, research firm AlixPartners put out an interesting look on where the delivery world goes next, and one key part of the next delivery phase looks like it may be coming fast. According to that survey, the U.S. delivery market is in the middle of “Wave 2,”...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Survey: Drive-Thru Customers Want More Automation

In a recent survey from Presto, drive-thru customers like the influx of automation and they want more. Presto, a digital services provider known recently for AI-voice technology, announced the findings of a biannual survey that showed a strong desire for more...

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