Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Grubhub Announces Record Third Quarter, Stock Tanks

Grubhub, the first public company in the third-party delivery space, announced its third-quarter earnings today. The company announced earnings of 45 cents per share, beating consensus from Wall Street of 41 cents per share, a 10 percent beat. Topline revenues rose by...

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Research

Data and insights from around the Food On Demand space.

Expert Argues Amazon Isn’t Killing Traditional Retail

For all the articles, news segments and business conference quips that Amazon is responsible for the difficulties seen in the U.S. retail market as once-iconic brands continue to fall, one retail real estate expert argues that the Seattle-based mega-giant’s impact is vastly overstated and almost universally misunderstood.

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Apex, Kitchen United Expand Ghost Pick-Up Options

Customers of Kitchen United will have more robust pick-up options thanks to a new partnership with Apex Order Pickup Solutions. Apex, the provider of contactless cubby-based pickup lockers with 5,000 outlets, will expand its partnership with the shared-kitchen...

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