The Latest News
Domino’s Tests Automated Pizza Prep from Picnic Works
In what seems to be the first kitchen automation test of its kind for Domino’s, the QSR pizza leader has installed an automated pizza prep device from Picnic Works. “After many months of laying the groundwork for a robust and fruitful partnership, we’re thrilled to...
Thanx, Ovation Partner with Goal of Deeper Customer Connection
Thanx and Ovation formed a new partnership to bridge the gap between loyalty and guest feedback. Early users say the combination allows them to get closer to their customers. The two companies are now integrated, so when a customer leaves feedback with a restaurant in...
Slice Rebrands as First-Party Pizzeria Partner
Slice wants every independent pizza operator to know that it’s not just another online ordering service.
DoorDash Touts Economic Impact, Announces “Neighborhood Good” Initiative
DoorDash is launching a new initiative to encourage customers to purchase more local goods.
Uber Prepares Food-Delivery Drones
Hot meals being delivered from the sky are the natural end-game of this on-demand food delivery phenomenon. With this week’s news from The Wall Street Journal that UberEats plans to launch foody drones by 2021, and our own Nick Upton’s story on unmanned drone deliveries happening up in Canada, it’s clear that the uber-future is almost here—ready or not.
Grubhub Announces Record Third Quarter, Stock Tanks
Grubhub, the first public company in the third-party delivery space, announced its third-quarter earnings today. The company announced earnings of 45 cents per share, beating consensus from Wall Street of 41 cents per share, a 10 percent beat. Topline revenues rose by...
Amazon, Supermarkets Neck and Neck in Online Grocery Race
No other grocery provider even comes close to Amazon’s dominant position relative to online grocery retailing, according to a new report from Brick Meets Click’s latest consumer survey. Amazon has captured 30 percent of online grocery spending in the U.S.
Uber Launches Safety Toolkit for Riders, Drivers & Delivery
With a new safety-focused program rolling out to millions of riders, drivers and delivery partners, Uber is using technology to raise the bar on safety in its European, Middle Eastern and African markets.
GH Lab Store a Convincing Take on Retail’s Future
The new GH Lab store at the Mall of America is a partnership between Good Housekeeping and Amazon—and it’s a convincing look at the future of retail by offering a better experience both for the retailer itself and the customers who browse this carefully curated store....
‘Fajitas Delivered’ Concept Attracts Investor Group
There are only four tables inside a Fajita Pete’s. That’s not a setup that could work for a lot of restaurants, but when dine-in orders account for less than 10 percent of sales, a handful of seats is plenty. “We don’t just sell fajitas, we sell convenience,” says...
Caviar Aims to Bring Zesty Catering Nationwide
With investor cash continuing to pile into the restaurant and delivery worlds, the biggest players are outlining plans to go their own unique directions. In a recent conversation with Caviar’s Anjarae Washington, head of Caviar For Teams and its new catering-focused...
BVLOS Drone Test a Step Toward ‘Railway in the Sky’
The holy grail of drone delivery has always been fully automated or Beyond Visual Line of Sight (BVLOS) operations where a restaurant, a retailer or even a medical practitioner can load a delivery drone without a pilot. While the technology is largely ready for BVLOS...
Outstanding Operators
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The Deliverers
Bringing Hybrid, Native Delivery Options into Focus
A growing number of restaurants are employing hybrid and native delivery options to tailor their off-premises strategy to their unique circumstances.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Case Study: Safety Now, Efficiency Next with Automated Lockers
When everything shut down, Boston College had to quickly rethink foodservice to ensure a safe way to provide staff and students with food. They looked to an automated food locker and jumped headfirst into the tricky process of off-premises technology innovation. The...