The Latest News
How Satisfactory Are Customer Surveys?
Recent research shows flaws, benefits of customer satisfaction surveys.
Coco Robotics, Shake Shack Roll Out Autonomous Delivery Partnership in Chicago
Partnership expands robot deliveries in the Windy City, with additional growth in Chicago and beyond on the horizon.
Firebirds’ Take-home Holiday Meal Packages Drive Major Lift
Ready-made holiday feasts are driving big demand, early preorders, and incremental sales.
AI Brings Big Advantages to Small Businesses
Small businesses showcase rapid adoption of new technology for solutions ranging from inventory management to customer service.
Applebee’s Teams With Wyndham Hotels On Rewards
It has never been easier to order Triple Chocolate Meltdown cake to your hotel room.
What’s Next for DoorDash After Acquiring SevenRooms?
DoorDash’s $1.2 billion acquisition of SevenRooms aims to help restaurants grow in-store along with delivery.
Even In Its 106th Year, NRA Still Has The Ability To Surprise
The National Restaurant Association Show in Chicago spotlighted cutting-edge technology—from robot bartenders to AI-powered kitchen tools.
Digital Customer Engagement is Critical to Modern Reputation Management
Reputation starts before the first order—with the expectations you set online. Panelists share how tech, feedback, and a human touch shape the guest experience.
Operators Aim for Integration and Less Friction With New Loyalty Programs
Restaurants discuss how they are using loyalty as a data tool to drive growth.
Increasing Price is Essential, But How Much Are Consumers Willing to Pay?
Restaurant leaders share how price sensitivity, delivery apps, and regional trends shape their strategy.
New Grubhub Owner Wonder Raises Another $600 Million
The food hall startup just raised another $600 million—boosting its valuation to over $7 billion.
Autolane Launches Curbside Operating System for Autonomous Food Delivery
As automous delivery vehicles gain traction, Autolane is helping businesses get ready by keeping parking lots organized.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Gopuff Sales Jump Ahead of Possible IPO
According to new data, Gopuff is seeing strong U.S. sales grow along and an expanding customer base.
Research
McKinsey Grocery Report Highlights Power of Instant Providers
The grocery segment is grappling with the same profitability concerns as the restaurant space as delivery continues grabbing a larger share of the pie. Consulting firm McKinsey explored the challenges and opportunities in a new report on the grocery industry, making a...
The Deliverers
Amazon Aims to Grow Grocery Delivery by Targeting Budget Shoppers
Amazon launched a private-label, cheap grocery line, going head-to-head with services like Instacart and value hubs like Walmart and Aldi.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Golden Chick Hatches a New Tech Platform
The brand can now run everything through one system, and employees can use a wicked dual-purpose kiosk.