The Latest News
Announcing the 2025 Outstanding Operator Winners
After combing through a wealth of nominations, our editorial team has selected 20 brands that are excelling in areas like off-premises operations and digital guest engagement.
Franchisors Lean On Loyalty to Leverage Customer Data and Drive Sales
Brands like Dunkin’, GoTo Foods, and Cilantro Taco Grill are using loyalty apps to boost customer engagement, personalize offers, and drive traffic—while giving consumers value in return.
California Pizza Kitchen Asks, ‘Do You Want Fries With That?’
Its collaboration with virtual brand Man Vs. Fries is an unexpected zig from a brand known for its pizza zag. And it’s not done taking chances.
Starship and Topanga Launch Reusable Packaging for Robo-Deliveries at College
Through the ReusePass program, students can choose reusable containers for their food orders via the Starship app.
Avride is the Latest Tech Startup to Launch Food Delivery Robots in the U.S.
Though kitchen automation is gaining traction, delivery robots are proving themselves vital in a growing market.
Craveworthy Brands CEO Views Food Halls as Next Chapter in Growth
Multi-branded restaurant company opened its first food hall in Chicago’s Hayden Hall.
Mapbox Maps the Way for Delivery
When your meal arrives at your doorstop, there is more than just food preparation and delivery involved. There is geospatial technology from companies like Mapbox.
Kernel Revamps Off-Premises Model for Dine-In Demand
The plant-forward eatery by Chipotle founder Steve Ells closed for a remodel. It recently reopened with seating and looks and feels more like a restaurant, a brand exec says.
Dashboard Ordering. How Big Could It Get?
Mavi.io wants to make your dashboard your primary meal-ordering platform.
A Behind the Scenes Look at the Robot-Run Restaurant CaliExpress by Flippy
Miso Robotics plans to debut a massively upgraded version of Flippy next month. The next-gen robot fry cook will be faster and smaller.
ConverseNow Teams with Valyant to Accelerate Voice AI in Drive-Thrus
Fueled by the restaurant industry’s push to use tech for better efficiency, two big AI-voice ordering players have joined forces.
Delivery Hero Prepares To Write a Lot of Zeros
Delivery Hero gets hit with a whopper of a fine from the European Commission.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Grubhub, Brinker Announce 2,500-Location Partnership
Brinker, the parent of Chili’s, Maggiano’s Little Italy and the virtual brands It’s Just Wings and Maggiano’s Italian Classics inked a new deal to plug into the Grubhub delivery network. Under a deal announced on June 27th, Grubhub will soon count 2,500 Brinker...
Research
Half of U.S. Consumers Now Using Meal Delivery as Sales Grow
New research shows 50 percent of U.S. customers have now ordered from a meal delivery service, up from 44 percent a year ago.
The Deliverers
Coco’s Hybrid Fleet of Food Delivery Robots Poised for Major Urban Rollout
Through partnership with Uber Eats, Coco’s robots are making deliveries for Los Angeles-area restaurants including Dog Haus.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Happy Cashier Survives an Internet Backlash. Can It Survive Kiosks?
Happy Cashier offers a way for operators to significantly reduce labor costs. But it requires outsourcing jobs overseas.