The Latest News
When Platforms Collide: The Hidden Costs of Delivery Consolidation
What began as a fragmented marketplace teaming with competing platforms has consolidated into an oligopoly dominated by a handful of major players.
This Conference Season, Watch for New Tech Tonics to Relieve Familiar Restaurant Headaches
Much has changed since the last year, but much remains the same and operators are looking for new technology tools and improved operations to solve annoyingly familiar challenges.
DoorDash Officially Acquires Deliveroo
DoorDash has acquired British rival Deliveroo for $3.9 billion in cash, expanding its reach across Europe, Asia, and the Middle East.
From Nibble to Praze, Dlivrd Expands Its Catering Tech Ecosystem
Dlivrd is stretching its roots in catering logistics, building what CEO and Founder Chris Heffernan calls “a moat around the customer.”
Kea Introduces An AI Phone System That Can Be Set Up in One Hour
Such tech solutions used to be the province of large brands with large budgets. This one is targeted at independents.
Outstanding Operator: 7 Brew Coffee
A drive-thru experience with a big focus on human connection, from personalized service to building relationships with regulars, is fueling rapid growth for the coffee chain.
Brizo FoodMetrics Is Helping Operators Not Freak Out Over Tariffs
It has a price-shock simulator in place and a tariff-vulnerability index on the way.
Outstanding Operator: Dave’s Hot Chicken
The brand’s growth trajectory has been as hot as its chicken. A number of key decisions about its delivery strategy and tech stack help explain its success. Is it any wonder Roark Capital is interested in buying it?
Grubhub Lays Off 500 Employees After Wonder Integration
CEO Howard Migdal stated the changes “span all teams” as the company works to align its business with Wonder after the takeover was completed in January.
Demergers and Deals: Reshaping the Global Delivery Landscape
Recent key events such as the sale of Just Eat Takeaway, along with several high-profile demergers, acquisitions, and IPOs, have been shaking up the competitive delivery landscape.
More Catering Demand Means Ample Opportunity for Franchise Restaurants
Another Broken Egg Cafe and Jason’s Deli are among several brands broadening their catering capabilities, as off-premises sales in recent years continue to trend upward.
White Castle: Outstanding Operator
White Castle continues to adapt to the times, with smart delivery solutions for both drivers and team members, embracing robotics, AI and more.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Instacart Files Confidential IPO Registration
Grocery delivery giant Instacart has filed with a confidential notice with the Securities and Exchange Commission, the first legal step toward an initial public offering. The statement from the company was terse: Instacart today announced that it has confidentially...
Research
Delivery Analysts Project Pandemic Habits Are Hanging On
If delivery platforms can hold onto their intra-pandemic market share, as the report suggests, the delivery sector will grow significantly in 2021.
The Deliverers
DoorDash Adds Max Streaming, Joining Trend of Bundled Digital Offerings
This move is part of a growing trend where online delivery platforms are bundling services in response to consumer demand for value and cost savings.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Artisan Studios Wants To Make Your Mobile Ordering Friendly. How? Generative AI
Artisan Studios has a generative AI platform that can handle all of your menus.