The Latest News
Outstanding Operator: GoTo Foods
The multi-brand platform is being recognized for implementing strategies to best manage and grow the off-premises side of each of its seven brands and building personalization technologies.
Outstanding Operator: Chick-fil-A
The chain is being recognized for innovating its off-premises side of the business, such as building digital-friendly prototypes and order-ahead mobile lanes.
Outstanding Operators Give Off-Premises Tips
These outstanding operators are generous with their wisdom.
Getir Gets Gone
Grocery-delivery darling Getir falls to earth in a stunning but not unexpected way.
Smashburger Focuses on Digital Orders with Launch of Virtual Drive-Thru
Amid an increase in mobile ordering, Smashburger’s virtual drive-thru enables customers to order ahead digitally before pulling into the designated lane for pickup.
Uber Eats to Remove Thousands of Duplicate Virtual Brands
Uber Eats is removing about 5,000 virtual brands from its platform in an effort to de-clog the app from duplicate listings.
OneDine Founder Pitches a New Tech Mindset
OneDine founder and CEO Rom Krupp wants the industry to build a new foundation that doesn’t rest upon point-of-sale systems.
Paris Can Now Ban “Dark Stores” After Court Ruling
France ruled that “dark stores” are now categorized as warehouses, giving cities the ability to remove them from residential areas.
Presto CEO Rajat Suri Resigns
Presto CEO and founder steps down after 15 years, to “pursue other creative endeavors.”
Chomp Delivery Co-Op Celebrates Fifth Anniversary
Chomp, an Iowa-based delivery provider that’s primarily owned by area restaurants, is celebrating its fifth anniversary.
Marqii Launches Managed Review Responses
A new service from Marqii is billed as a one-stop digital operations platform to help hospitality businesses manage and automate responses to online reviews.
Grubhub, Transact Campus Expand Partnership with Integrated Mobile Ordering
Students at Transact-enabled campuses can now order from off-campus restaurants through the Grubhub marketplace using their campus cards.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Bbot Raises Another $15 Million
Hospitality tech upstart Bbot grabbed another $15 million from investors, reaching more than $22 million raised so far. With this latest tranche, the company said it will “focus on features for food halls and virtual brands,” according to the release announcing the...
Research
Grubhub Sums Up the Year in Delivery with Taste of 2019
Amid the holiday feasting, Grubhub unveiled its annual “Year In Food” report, showing what we all feasted on throughout this year of delivery. One of the most notable highlights was the collision of the delivery trend and plant-based restaurant options. The fastest...
The Deliverers
Mars Snacking Taps Uber in New Ad Campaign, Builds on Omnichannel Delivery
Mars Snacking launches new brand experience, providing Skittles product ads to Uber and Uber Eats users.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Fazoli’s Tests AI to Streamline Drive-Thru Services
The 220-unit quick service Italian chain is testing voice AI ordering in 12 of its drive-thru locations