AI voice ordering is rolling out in a big way under a new partnership between the fast-food giant Checkers and tech partner Presto. The pair announced a plan to roll out an automated voice ordering assistant to all of the fast-food giant’s 267 company-operated locations. It marks by far the largest rollout of the technology, which continues to be tested across the drive-thru space. Checkers CEO Frances Allen said there were two big reasons the company committed to such a mass rollout: the upsell potential and, of course, staffing. Upselling […]
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With sales of $97.7 billion, digital channels accounted for 13 percent of all grocery sales in the United States in 2021, according to Brick Meets Click’s State of the US eGrocery Market report.
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Olo CEO Noah Glass shared his three top predictions for 2022 as the company embarks on its first full year as a public company. Aside from going public, Glass and Olo (NYSE: OLO) had a pretty good year as one of the go-to enterprise solutions for omnichannel restaurant transactions. He wrapped up 2021 and looked ahead during the 2022 ICR conference, which was held virtually for another year amid the omicron surge. The pandemic, while ugly, drove a lot of enterprise restaurant brands to rethink their technology stack. Several, Glass […]
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*This is content sponsored by Omnivore. The pace of digital transformation in the restaurant industry is only accelerating. Omnivore CEO Dan Singer said keeping up in that marathon requires more open, efficient ways of connecting to digital tools. “Just start with the pandemic, you think about what happened immediately: contactless payment, drive-thru, third-party, all of this is the new normal. That spurred the digital journey,” said Singer. Payments anywhere, everywhere Digital payments offer evidence of the continued shift for consumers. A recent survey from consulting firm Deloitte found that nearly […]
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Another global acquisition gives a little insight into the complicated world of international food delivery companies as Berlin-based Delivery Hero announced it was buying additional shares in Glovo, which is headquartered in Barcelona. Delivery Hero is set to acquire a 39.4 percent stake in the company, on top of the 44 percent it already had. Niklas Östberg, founder and CEO of Delivery Hero, said the deal is the next step in a long relationship. “The Delivery Hero team has admired and supported Glovo for many years. They have been frontrunners […]
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Meal delivery company SkipTheDishes announced Skip Express Lane, a grocery delivery service using dark stores to offer more than 1,500 grocery and everyday items in less than half an hour.
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How a smart idea gets initial traction is one of the most important moments in any business. It’s a confusing, inventive, fascinating period, and one Andrew Chen spends a lot of time thinking about. Chen is a partner at the exceptionally busy and successful investment firm Andreessen Horowitz, a.k.a. a16z. He just wrote a book on the topic titled The Cold Start Problem, which lays out how startups have cracked that code. He’s been out on the podcast and webinar circuit talking through the highlights of the book, and during […]
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TikTok is partnering with Robert Earl’s Virtual Dining Concepts to build TikTok Kitchen, a virtual restaurant brand dedicated to serving #foodtok’s favorite dishes.
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New research shows 50 percent of U.S. customers have now ordered from a meal delivery service, up from 44 percent a year ago.
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Reef Kitchens partnered with Americana Group to open new ghost kitchen facilities in the Middle East and North Africa regions.
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