Pret a Manger Says Delivery Too Important to Ignore
Pret a Manger, the London-based convenience chain known for its upscale sandwiches and coffee, with a big presence along the U.S. East Coast and Chicago, is moving deeper into delivery due to high customer demand as the COVID-19 pandemic persists. After recently...
UPDATED: Uber Walks Away as Grubhub, Just Eat Takeaway.com Announce Deal
Uber’s rumored deal to acquire Grubhub is officially off the table, with news coming late Wednesday afternoon that Just Eat Takeaway.com has agreed to combine with Grubhub in an all-stock, $7.3 billion transaction that would create the world’s largest online food...
Online Grocery Continues to Accelerate, Market Share Shifts
Some new data in the grocery space showed just how explosive the growth of grocery delivery has been and which players are gobbling up market share. The big number: $6.6 billion. That’s how much people spent on online grocery sales in May 2020 alone, according to a...
Subway Leaning Harder on Third-Party Delivery, Discounted Promotions
With fewer drive-thrus than some of its prime competitors, Subway has leaned hard on a third-party delivery strategy that is helping the mega-brand—with $16.2 billion in annual systemwide sales—post weekly sales gains after a year’s worth of work to roll out and...
Carryout Rewards Incentivizes Diners to Native Carryout, Delivery Channels
The humble QR code is getting a second act in this newly touchless world, as many tech providers and restaurant brands are using the blocky square codes to send menus or discount codes right to customers’ phones without any employee contact required. One such...
Uber Moves Deeper into Catering with ‘Eats Vouchers
Uber Eats is making moves to capture a greater portion of the catering market with a new Vouchers for Uber Eats program that gives businesses and salespeople a way to provide free or discounted meals to employees or customers, whether they’re back in the office, on...
Mercato Packs Up Ecommerce for Independent Grocery Stores
Huge grocers like Kroger, Albertsons, Publix and Whole Foods have similarly massive advantages over small, independent grocery stores that don’t have teams of software engineers to build and manage channels for customers looking to buy groceries online for pickup or...
Automated Texting Turns Missed Calls into Happy Customers
Have you ever wondered why more businesses can’t respond to customers with text messages, rather than playing the game of getting stuck on hold or being dumped into an overloaded voicemail box? A company called Numa has rolled out a system that lets retailers and...
Cowen Digital Dining Summit: Three Years of Innovation in Three Months
During a day-long event that included delivery, technology and restaurant experts, analysts from Cowen’s Restaurant & Food Technology Summit dove into the latest metrics showing where restaurants are heading after the worst impacts of the pandemic recede. One...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.