In New Reality of Delivery-Only Models, Food Quality Is Nonnegotiable
It wasn’t long ago that influencers, musicians, celebrities—and those looking to reclaim some sense of celebrity—were attaching their names to virtual restaurant brands. Remember Pauly D’s Italian Subs? (Yes, the DJ who starred on MTV’s “Jersey Shore” more than a...
A Global Look at the Drive Towards First-Party Delivery
Contributing editor, Peter Backman is a long-term foodservice sector guru and founder of theDelivery.World, a platform that connects the delivery sector and makes sense of the myriad changes and challenges that affect the sector across the globe. As the restaurant...
GoTab Expands Partner Network with Seven New Integrations
GoTab is expanding its partner network with seven new integrations. The integrations further the company’s mission to help hospitality business owners integrate new technology seamlessly and enhance guest experience. The company was started in 2016 and began as...
Olo,Tray Expand Partnership to Offer Personalized Experiences to Guests
Olo is expanding its partnership with TRAY, a POS and restaurant management platform. The enhanced partnership will feature an integration with the Olo Engage product suite as well as Olo Pay card-present payment processing. The Olo Order integration will be expanded...
Questions to Answer Before Signing with a Third-Party Delivery Provider
Agreeing to a contract with a third-party delivery partner is a big decision. It can be overwhelming to ponder all the details and ramifications. That’s why it is smart to pull in a legal adviser. Ryan Palmer, the head of Lathrop’s restaurant, food, and beverage...
How Franklin Junction is Redefining Ghost Kitchens Amidst Industry Challenges
Ghost kitchens flourished during the pandemic as they capitalized on the increased demand for doorstep delivery when restaurants had to shutter dining rooms. Major national chains such as Wendy’s, Burger King, Popeyes, and Chick-fil-A enthusiastically embraced the...
Uber Acquires Taiwan’s Foodpanda Delivery Biz for $950 Million
Uber Eats has eyes set on growth overseas, announcing last week that it’s scooping up Delivery Hero’s Foodpanda business in Taiwan for $950 million in cash. The move comes as Uber looks to expand delivery in the Asian-market region. The two companies have also entered...
Eavesdropping at the National Restaurant Association Show
To get to the action at the National Restaurant Association (NRA) Show, you take an escalator to the third floor of the South Building at McCormick Place Convention Center in Chicago. Entering the floor feels like entering Willy Wonka’s Chocolate Factory. It’s a world...
Voice AI Steals the Spotlight at National Restaurant Association Show
As I wandered through the technology-packed aisles of the National Restaurant Association food show last weekend, one standout star stole the spotlight among hundreds of vendors: sleek display screens sporting AI-powered voice ordering. Amid rising labor costs and...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.