New York City Set to Solidify Third-Party Delivery Regulations
New York City Council passed a raft of bills last week that would significantly alter the relationship between NYC restaurants and third-party delivery services. The bills include: Extending the city’s 20-percent fee cap through February 17, 2022. Previously...
DoorDash Claims Customers Prefer to Order Direct Over Third-Party
Consumers would rather order delivery directly from a restaurant as opposed to a third-party provider. In its recent trend report, polling 1,525 respondents, DoorDash found 43 percent of its customers prefer to order delivery through a restaurant’s website or app,...
Grubhub Rolls Out On-Time Guarantee
Grubhub is promising its customers their orders will arrive on time and that its prices will be the lowest relative to its competitors through the Grubhub Guarantee, a new feature the company says is the result of asking its customers what matters most when choosing a...
Grubhub Partners with Russia’s Yandex on Delivery Robots
Grubhub signed a multi-year partnership with Yandex Self-Driving Group, a division of the Russian multinational tech group, to enable faster, more cost-effective deliveries via delivery robots on U.S. college campuses. According to a press release announcing the deal,...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.