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For Halal Guys Operator, Customer Engagement is Social First

For Halal Guys Operator, Customer Engagement is Social First

by Nicholas Upton | Apr 29, 2021 | Best Practices, News

Customer engagement doesn’t always require a suite of smart software, even when most of a restaurant’s business is digital. For Halal Guys franchisee and restaurant consultant, Paul Tran, it’s all about personal touches. As we covered recently, there are a...
Nearing 100 Units, Halal Guys CEO Talks Ghost Kitchens, Real Estate

Nearing 100 Units, Halal Guys CEO Talks Ghost Kitchens, Real Estate

by Tom Kaiser | Apr 22, 2021 | Best Practices, News, Top Stories

Seven years after it began franchising, The Halal Guys is closing on 100 worldwide locations as it anticipates opening 30 to 40 new units over the next five years. With a product that’s well suited to delivery and carryout, the New York-based brand is continuing...
Kiwibot Sets Stage for Massive (and Adorable) Growth

Kiwibot Sets Stage for Massive (and Adorable) Growth

by Nicholas Upton | Apr 22, 2021 | Automation, News

Kiwibot unveiled new partners and an updated robot that the company says will help propel them to massive scale. The land-based delivery robot announced a handful of new delivery partners, new city testbeds and new manufacturing partners that will push the company...
Consumer Engagement Becomes Tech Topic du Jour

Consumer Engagement Becomes Tech Topic du Jour

by Nicholas Upton | Apr 15, 2021 | Best Practices, News

In the past 16 months, much of the restaurant industry has turned its attention to customer engagement at all costs. When COVID hit, there was a widespread realization among operators that when customers aren’t coming in or have to stay home, smiling, happy...
Domino’s Officially Begins Automated-Delivery Test

Domino’s Officially Begins Automated-Delivery Test

by Nicholas Upton | Apr 15, 2021 | Automation, News

Some lucky customers in Texas can now get a fully automated robot delivery from Domino’s. In the real-world launch of a partnership we covered last year, the pizza giant and automation partner Nuro are finally doing real-world testing of automated deliveries....
Tech Stack Recap: Low-Friction Order Handoffs

Tech Stack Recap: Low-Friction Order Handoffs

by Callie Evergreen | Apr 15, 2021 | Best Practices, COVID-19, News

At the beginning of the pandemic, one of the first non-tech solutions Del Taco came up with was using traffic cones to speed up the drive-thru. They already had outside order-takers at some locations, so they were able to scale that quickly, plus they were set up with...
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