by Tom Kaiser | Dec 10, 2020 | Best Practices, News
While it might seem a bit counterproductive for restaurant operators to ask for even more guest feedback, given all the vitriol on Google and TripAdvisor listings, hearing whether guests are happy with their meals is even more important and elusive now that so many...
by Nicholas Upton | Dec 2, 2020 | Best Practices, News
Glovo stands out as a fairly unique approach to third-party delivery that combines a lot of unique operations from dark kitchens and warehouses to tightly packed pickup centers. At first blush, the company that operates in 22 countries looks a lot like a standard...
by Nicholas Upton | Nov 23, 2020 | Best Practices, News, Third-Party Delivery
With the explosion of virtual operations in response to the pandemic, it bears asking: what is peak virtual restaurant? According to panelists in a session of the Restaurant Finance Monitor’s Restaurant Finance Week, we aren’t even close. The panel, titled...
by Nicholas Upton | Nov 19, 2020 | Best Practices, News, Top Stories
When Chipotle’s first digital-only restaurant opened last week in Highland Falls, New York, it became the first of what will certainly be many. In a lot of ways, the restaurant is the culmination of a huge amount of work to reformat the restaurant with a focus...
by Nicholas Upton | Nov 5, 2020 | Automation, Finance, News
The robots are here, and they’re helping restaurants navigate the surge in delivery. Flippy, the burger-flipping and fry-frying robot from Miso Robotics is back in the news and making a major expansion in the White Castle system. The QSR chain...
by Tom Kaiser | Oct 29, 2020 | Automation, Meal Kits, News
There’s nothing you can’t do if you’re an Instagram star with a wide following, and that now includes starting your own meal-prep business to bring your special cuisine or diet to your loyal followers. These new-age cults of personality are just part of the focus at...