Holiday Season Drives Third-Party Delivery Demand

Holiday Season Drives Third-Party Delivery Demand

With the holiday season prompting many families to celebrate at home, the coming weeks are expected to rank among the busiest food-delivery days of the year once again. This annual surge of orders impacts far more than the increased number of consumers; drivers,...
Walmart Expands Wing Drone Service in Atlanta

Walmart Expands Wing Drone Service in Atlanta

Walmart shoppers in metro Atlanta may soon see their orders dropping out of the sky.  The retail giant is expanding drone-delivery with Wing, the drone company owned by Alphabet, Google’s parent company. The move brings the service to tens of thousands of homes across...
How Satisfactory Are Customer Surveys?

How Satisfactory Are Customer Surveys?

While quick service restaurants have long used customer satisfaction surveys to gain insight into guest experiences, recent research indicates that the method often paints a different picture than patrons actually encounter.  Market Force, a Georgia-based customer...