Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Amazon Approved for Deliveroo Investment

Amazon’s major investment in the U.K. delivery firm Deliveroo has been approved by regulators. As CNBC reported, it was an unusually contentious look at the deal by country regulators that underscored the caution they were taking around this massive shift in the...

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Research

Data and insights from around the Food On Demand space.

Delivery Making People “More Unhealthy” Down Under

According to a public health organization in Australia, wider availability of online restaurant meal delivery is negatively affecting its residents’ health. LiveLighter, an Australia public health education program, surveyed 2,000 people and found that ordering food...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.