Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Sweetgreen Buys Galley Foods Meal Delivery Service

Sweetgreen, the healthy fast-casual brand that’s widely considered an early adopter of tech in the restaurant space, is also thinking big with its purchase of Galley Foods, a Washington, D.C.-based meal-delivery service that uses organic ingredients in its...

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Research

Data and insights from around the Food On Demand space.

“Let it Stew for a Bit’ Recommends Naf Naf Grill CEO

Paul Damico joined Naf Naf Grill as CEO in 2017, only to find the Middle Eastern cuisine brand owned by Roark Capital wasn’t on the online map. “It was like the 1990s. We didn’t have a delivery platform, we didn’t have an app,” he told the audience at the Food On...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Vromo Partners with Uber on White-Label Delivery

Vromo announced a new delivery partnership with Uber Direct that’s intended to provide white-label logistics solutions around the world. The venture will offer restaurants across the United States access to improved coverage and service levels at what the delivery...

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Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Olo Pay Helps Streamline Fragmented Payments Landscape

Payments aren't the most exciting end of the restaurant industry, it's largely a commodity. Whoever charges the least fees typically wins the contract. That has led to a wildly fragmented industry when it comes to payment. Across franchised brands especially, there...

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