The Latest News
Experts Debate ‘Future Battlegrounds’ Between Operators and Third Parties
A provocatively named panel dug into the relationship between restaurants and third-party delivery providers at this year’s Food On Demand Conference.
Third-Party Leaders Dive into the Latest Delivery Developments
Representatives from Grubhub and UberEats say delivery is going strong. So strong, in fact, that both companies are exploring ways to bolster their position in the industry.
Marketing Leaders Suggest Optimizing Brand Voice for Omni-Channel Guests
Speaking in one voice across all of a brand’s channels of customer communication is becoming more integral to marketing strategies. The point was one of several made during a panel at the 2023 Food on Demand Conference that featured marketing leaders from Shake Shack, Smoothie King, Capriotti’s and Wing Zone.
Charlie Morrison Talks Curiosity, Leap to Salad and Go in Food On Demand Conference Keynote
Former Wingstop CEO Charlie Morrison is now leading upstart chain Salad and Go, where he’s focused on growth with a healthy culture in mind.
ItsaCheckmate Dives into Details of Inspire Brands Investment
Inspire Brands, the parent company of Arby’s, Sonic, Buffalo Wild Wings, Jimmy John’s and Rusty Taco, has signed an agreement with ItsaCheckmate, and also invested an undisclosed sum in the fast-growing, New York-based delivery integration software platform. This news...
Q&A with Hy-Vee’s Upscale C-Store Lead
Hy-Vee, an employee-owned grocery chain that’s been a leader in convenience and off-premises realms, is rolling out Fast & Fresh convenience stores that give customers a wide range of grab-and-go and take-and-bake pickup options, along with more traditional meal...
CloudKitchens Spends Big on 40 New Properties
Recently revealed real estate documents provide another hint at what ghost-kitchen builder CloudKitchens has going on behind the scenes. According to The Wall Street Journal, CloudKitchens has gobbled up 40 properties across the country, spending more than $130...
Kroger, ClusterTruck Expand Ghost Kitchen Partnership
Ghost-kitchen operator ClusterTruck and grocery juggernaut Kroger have been expanding on a partnership that they first inked last year. Read our previous coverage on the partnership in which Kroger lent its branding to the Indianapolis-area ghost kitchen operator...
Testing Third-Party Convenience Stores
By Tom Kaiser and Nicholas Upton There’s nothing more convenient than doing nothing. One tiny step below that is opening a delivery app to plug in a convenience store order, now that so many third-party delivery services have added C-store delivery to their...
FOD Tests Dream Dinners’ Pivot into Meals-by-Mail
Dream Dinners can be a lifeline for busy parents and folks who want an easy dinner. In normal times, customers show up, prep a whole bunch of meals for the next few weeks and take them home. Of course, standing in a dinner-prep assembly line during a pandemic is not...
Funding Still Pouring into Food On Demand Space
If you thought a global pandemic, potentially disruptive economic collapse or a tumultuous election would have slowed the investment in the food and mobility space, you’d be wrong. GoPuff announced another venture round on October 8. The delivery-only convenience...
Apex Says Less is More in Delivery/Takeout Racks
With so many meals leaving restaurants by customer pickup and delivery drivers, one might think the pandemic has launched a gold rush of restaurant brands upgrading off-premises shelving to heated, frozen and cooled solutions. But not according to one leading...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
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Research
POS Provider Qu Aims for ‘Uber Like’ Self Delivery
There is a lot of attention on the point of sale when it comes to food delivery. Numerous aggregators are playing in the space and some point of sale (POS) companies are figuring out integrations of their own as well. The POS provider Qu, formerly known as Gusto, has...
The Deliverers
DoorDash Pilots Restaurant Reservations
DoorDash began a pilot that allows customers to reserve tables for in-person dining.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Nuro Nabs $600M, Now Valued at $8.6B
Automated vehicle company Nuro landed a fresh $600 million Series D fundraising round and brought in some notable investors as it reached a valuation of $8.6 billion. Nuro, the company behind a growing fleet of Smart-car-sized automated delivery vehicles, attracted a...