The Latest News
Restaurant Deep Dive: Frank and Andrea
A New York Style pizza by-the-slice and Philly cheesesteak hub brings East Coast classics to the Midwest.
Grubhub Waives Fees, Adds Features to Direct
After first introducing Grubhub Direct in 2021 as a commission-free platform for smaller, independent restaurants, the delivery provider decided to waive some of the fees for restaurants using this white-label service. Grubhub Direct allows restaurants to create,...
Unboxing the Pinnacle of Take-and-Bake
Celebrating Valentine’s Day with the Paris Dining Club—the epitome of take-and-bake luxury.
Chipotle to Test Robotic Makelines
Chipotle partners with tech company Hypen to test an automated makeline that assembles digital orders via a moving conveyer belt.
Figure 8 Helping Restaurants Pivot on a Dime
For the New York-based Figure 8 Logistics crew helping restaurants spin up profitable delivery, carryout and native delivery operations, the COVID-19 crisis has been a sea change. Rather than focusing on executing soft- and hard-launches on previously planned...
DoorDash Pushes into the Convenience Store Market
DoorDash is moving beyond restaurant meals and into convenience store products with the launch of its new Convenience vertical, giving customers the ability to order household staples for delivery or pickup, including household products and ready-made meals. The new...
Panera Bread Dips into Groceries
In one of the most high-profile pivots from a major restaurant brand, Panera Bread has begun selling grocery items like milk, bread and produce alongside its traditional soups, salads and sandwiches. The new service has been quickly launched as grocers experience...
Uber Launches NYC Restaurant Relief Effort
Uber Eats has launched a new program to give users in New York the ability to contribute to their favorite local restaurants directly through the delivery app at checkout. Announced by Janelle Sallenave, head of Uber Eats for the U.S. and Canada, the delivery provider...
Pandemic Not Yet Boosting Third-Party Delivery Providers
According to daily average user data compiled by the research advisors at Gordon Haskett, the COVID-19 crisis is not lifting sales for third-party restaurant delivery providers. Acknowledging that we’re still in “early innings,” the firm’s research pointed to daily...
At Your Gate Delivers to Airport Workers as Travelers Stay Home
You’ve likely seen pictures of empty concourses and TSA lines as global air travel grinds to a near-halt with airplanes being parked in the desert and some carriers transitioning to hauling cargo. All this hasn’t resulted in a total shutdown of airport retail and...
BTIG Report Predicts Ugly Future for Independent Restaurants
In a new report looking ahead to the restaurant industry as COVID-19 continues to gain steam, stock analysis and financial services firm BTIG has some logical conclusions about where the industry might go from here. Above all, the crisis could be especially bad news...
Data Shows Continued Bleak Trends
As the COVID-19 pandemic continues to shake the restaurant industry, industry data is giving some clarity to just how bad sales are. Data from various outlets shows an industry in free fall, and while sobering, a clear view is important so the Food On Demand world can...
Outstanding Operators
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Research
Study Uncovers ‘Shocking’ Problems With Mail-Order Meat
Hallman’s findings came via in a wide-sweeping study of protein delivered to the home in a partnership with Tennessee State University. It included an elaborate protocol of unpacking, reading temperatures of the protein, box and coolant and examinations of air space and dunnage (the packing materials that reduce airspace).
The Deliverers
Uber, Visa Partner on Grants for Growth Business Support
Uber teamed up with Visa to announce the recipients for its Grants for Growth program that provided $1 million in funding to small businesses in 10 U.S. cities.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Zume Building First Renewable-Powered Compostable Packaging Factory
Zume secured $122 million to build the world’s first compostable packaging factory powered entirely by renewable energy.