The Latest News
DoorDash Tackles Delivery Fraud with New Updates
To address delivery fraud, DoorDash is requiring some customers to enter a PIN upon order retrieval.
KFC Tests New Tech in Orlando
KFC is using Orlando as ground zero for new digital innovations around its kiosks and drive-thru.
Hang Gives Consumers a Personalized Experience and Operators Their Names
Hang uses AI to customize offers and make loyalty fun.
Juicer Parts Ways with Dynamic Pricing Product
CEO and Co-Founder Ashwin Kamlani said the company will pivot toward a broader revenue management solution for the restaurant industry.
Captain AI Secures $2.1 Million Seed Round, Amid Accelerated Growth in North America
The funding, led by firm GreenSky Ventures, will further streamline in-house delivery operations for restaurants through AI-driven software solutions.
The Global Delivery Provider Landscape
In 2023, the global restaurant delivery market continues its growth trajectory, marked by emerging profitability.
With Angela Coppler on Board, Cousins Maine Lobster is ‘Ready to Rock’
Cousins Maine Lobster is leveraging its non-traditional off-premises operation as it begins a multi-front growth push.
Mars Snacking Taps Uber in New Ad Campaign, Builds on Omnichannel Delivery
Mars Snacking launches new brand experience, providing Skittles product ads to Uber and Uber Eats users.
DoorDash Study Reveals Shifts in How Consumers Shop Online
DoorDash surveyed over 1,200 customers gaining insight into how the on-demand era influences purchase behavior
Orders.co Aims to Streamline Restaurant Online Ordering with AI-Website Builder, more
The ordering management platform is leveraging large language models to automate time-consuming processes and reduce manual tasks with suite of new AI products.
Mendocino Farms to Implement Drone Delivery, as the Sector Gains Momentum
The LA-based, fast-casual chain has partnered with Zipline to deploy drones for delivery of sandwiches, salads and more from select locations, beginning in 2025.
Thanx Pounces as Loyalty, Customer Engagement Awareness Peaks
Thanx sees the next wave of loyalty and customer engagement as industry awareness grows.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Digital Ops, Off-Premises Shine in Chipotle’s Q4 Earnings
Chipotle marked another exceptional year of business by nearly every metric. Off-premises operations and digital ordering were especially bright spots in its latest earnings report. In the fourth quarter, Chipotle’s revenue increased 22 percent, reaching $2 billion...
Research
Carryout Rewards Incentivizes Diners to Native Carryout, Delivery Channels
The humble QR code is getting a second act in this newly touchless world, as many tech providers and restaurant brands are using the blocky square codes to send menus or discount codes right to customers' phones without any employee contact required. One such brand is...
The Deliverers
A Look at Global Municipal Restrictions on Restaurant Delivery
Municipal restrictions on restaurant delivery have become increasingly significant as the food delivery sector continues its global boom.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Uber Eats Expands Robotic Delivery to Japan
Deliveries are expected to begin in part of Tokyo by the end of March 2024, via Cartken’s “Model C” autonomous, sidewalk robot.