Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Waitr Set to Acquire Delivery Dudes

The "dudes" in Florida are getting a nice windfall from Waitr. Publicly traded Waitr, which is based in Louisiana, announced it has entered an asset purchase agreement with Delivery Dudes. Waitr, the third-party delivery platform with a focus on smaller markets, said...

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Research

Data and insights from around the Food On Demand space.

Boston Market Evolves Delivery with Focus on the Driver

When Boston Market became one of the hot brands in the ‘90s, its laser focus on convenience was novel in the explosive era of casual dining giants. Now, the company is evolving at breakneck pace along with everyone else as the third-party delivery revolution reshapes...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.