latest posts

Enhancing Delivery with Futuristic Automation

By Nicholas Upton | November 5, 2020

The robots are here, and they’re helping restaurants navigate the surge in delivery. Flippy, the burger-flipping and fry-frying robot from Miso Robotics is back in the news and making a major expansion in the White Castle system. The QSR chain ‘flipped’ over their first test with the new iteration of the autonomous-arm chef that connects to a kitchen wall for access to the grill and fryer stations. The initial test started in July with a single location. Now, the company is expanding the test to 10 more locations around the […]

Grubhub Faces Lawsuit over Non-Partnered Restaurant Listings

By Nicholas Upton | November 5, 2020

Grubhub is under legal fire for listing non-partnered restaurants on its platform, but what will actually come of a newly filed class-action lawsuit is not clear. The suit, filed by Gibbs Law Group, alleges that Grubhub misused trademarks by placing non-partner restaurants on its platform. The suit’s plaintiffs “seek a judgment (a) finding that Grubhub has violated the Lanham Act by using restaurant names and logos without authorization and in a manner likely to confuse consumers; and (b) ordering that Grubhub cease its unlawful conduct, turn over its ill-gotten gains, […]

Better Delivery Food is a Phase Change Away

By Tom Kaiser | November 5, 2020

Phase Change Solutions, a manufacturer of green building materials and the company behind the Domino’s HeatWave bags, says the technology to improve restaurant delivery is fired up and ready to go, if only the third-party delivery providers would spring for the upgrade.

Famous Toastery CEO Talks Self Delivery, Restarting Franchising

By Tom Kaiser | November 4, 2020

Famous Toastery, a full-service breakfast franchise with nearly 30 locations, is testing self-delivery and restarting its franchising program after the shock of COVID-19 pushed the company to roll out online ordering over the course of four frantic days.

Self-Delivery Firm Onfleet Snags $14 Million in Series A

By Nicholas Upton | October 30, 2020

The delivery and convenience tech stack keeps expanding and the money keeps coming. Onfleet, a B2B software-as-a-service delivery enabler, is the latest with a $14-million series A investment round led by Kennet Partners. The San Francisco-based company handles the last-mile delivery logistics, helping companies that want to do their own deliveries but with all the tools of a high-tech institution. Onfleet doesn’t provide drivers, generate demand or enable orders. Instead, it is laser focused on helping in-house drivers get to the customer as efficiently as possible. “We take care of […]

Grubhub Volumes Increase, Quarterly Loss Widens

By Tom Kaiser | October 29, 2020

A global pandemic shifting an enormous portion of restaurant orders to off-premises channels hasn’t been enough to nudge Grubhub into profitability, as the Chicago-based company reported third-quarter results showing yet another jump in order volumes, but a wider loss than previously reported.

Sprwt Meal Prep Targets Chefs, Trainers, Instagram Stars

By Tom Kaiser | October 29, 2020

There’s nothing you can’t do if you’re an Instagram star with a wide following, and that now includes starting your own meal-prep business. These new-age cults of personality are just part of the focus at Sprwt, a meal-prep software provider that’s targeting online celebrities, as well as aspiring chefs and personal trainers.

Virtual Expansion as a Market Test

By Nicholas Upton | October 29, 2020

Famous Dave’s is further expanding its virtual, delivery-only operations. Thus far, the sales through these channels have been good, and CEO Jeff Crivello said it puts the legacy barbecue concept back in growth mode without the expense of building large-scale facilities. Back in September, Crivello explained how virtual operations and dual-branding helped “fill the gaps” that were carved through the casual-dining industry. Check out the past coverage for a look at how that’s helping make the economics work right now. A new expansion with Bluestone Hospitality Group is the next […]

SoftBank Doubles Down on Delivery with $120M Ordermark Investment

By Tom Kaiser | October 28, 2020

Softbank, the Japanese private equity firm that has been a major backer of DoorDash and Uber, announced a $120-million funding round for L.A.-based Ordermark to help the online order management provider and virtual restaurant operator grow and expand its offerings.

DoorDash Helping Closed Restaurants “Reopen for Delivery”

By Tom Kaiser | October 28, 2020

DoorDash is rolling out a new program to help restaurants reopen as delivery-only locations. It’s the first partnership in the delivery brand’s new “Reopen for Delivery” initiative to help restaurants reopen without the typical, arduous overhead costs of a traditional brick-and-mortar location.