Staffing Challenges, Better Tech Drives Voice AI Surge
You’ve seen the news; so-and-so brand is rolling out a new voice AI to make things easier on the phones or in the drive thru. What started as a trickle of tests of novel technology have become a meaningful trend. Today, there are no less than a dozen voice AI...
Zalat Pizza and the Legend of Uber’s First Restaurant Partner
Zalat Pizza founder Khanh Nguyen is a self-professed pizza zealot. Once a lawyer, a tech founder and then a pizza-pie innovator, he’s exceptionally focused on making some of the very best pizzas in the Dallas area. He also thinks of himself as the very first...
From Rocket Science, a Delivery Packaging Revolution
For all of the innovation in the logistics, marketing and automation of restaurant delivery, there’s no escaping the fact that most food taken off the premises pales in comparison to the quality of food eaten fresh off the line. Thanks to a homegrown invention from a...
Uber’s New Nationwide Shipping Takes on Goldbelly
Taking a page from Goldbelly, the marketplace sending gourmet food across the country, Uber has launched a nationwide shipping program to get consumers across the country whatever they’re craving, whether it comes from NYC, Miami or LA, with more cities coming soon....
Marketing Your Restaurant on Third-Party Platforms
Third-party platforms bring plenty of new tools to the table for business owners. But industry leaders at FODC ‘22 said restaurant fundamentals remain the most important component. The panel, moderated by Meredith Sandland, managing director of Delivering the Digital...
Lunchbox Acquires Enterprise Ordering Provider NovaDine
Lunchbox is adding to its portfolio of online ordering, delivery integrations and multi-channel marketing through the acquisition of NovaDine, a North Carolina-based provider of digital ordering management for multi-unit restaurant chains. As Lunchbox accelerates...
BentoBox Adds New Clover Payment Solution
BentoBox has launched a new Payments product that’s enabled through an integration with Clover, a subsidiary of Fiserv, the global payment and financial services company that acquired Bento in late 2021. With the addition of Payments, restaurants can take orders,...
Zoomo Unveils ‘Moped Killer’ Delivery e-Bike
Zoomo, an Australian-based e-bike maker, has released a prototype for its latest delivery-specific model the company is calling a “moped killer” for its ability to travel 28 miles per hour. Unveiled at the Micromobility Europe show in Amsterdam, the new Zoomo One...
Subway Relaunches Catering with ezCater
With new delivery and pickup options, simplified group ordering items and better packaging, Subway has relaunched its catering program and is now one of the largest catering providers on the ezCater marketplace. As part of the company’s announcement, the massive...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.