Expert Argues Amazon Isn’t Killing Traditional Retail
For all the articles, news segments and business conference quips that Amazon is responsible for the difficulties seen in the U.S. retail market as once-iconic brands continue to fall, one retail real estate expert argues that the Seattle-based mega-giant’s impact is...Yelp’s Grubhub Partnership Yields Record Numbers
Fresh off a Valentine’s Day sugar high for the restaurant industry at large, Yelp announced strong growth in its restaurant services offering, including a record-setting V-day week where its reservation and waitlist software assisted 5.6 million diners. “This momentum...
Operator Profile: Chicago’s urbanbelly
Elizabeth Tomlinson worked her way up at Potbelly as an assistant manager, GM, part of the corporate operations team and then district manager. Now she’s director of ops for urbanbelly, Chicago’s hip Asian fusion concept owned by the Cornerstone Restaurant Group. Over...
Amazon Takes to the Sidewalks with Robotic Test
Amazon is taking an earthbound detour with its new drones. The ecommerce giant that has a handful of wild patents for our aerial drone future has taken to the streets around Seattle with a new roving delivery bot. Dubbed Scout, a six-wheeled robot that looks like a...
Omnivore’s Well-Funded Delivery Insight
Last year when Coca-Cola led a $10 million investment into delivery software brand Omnivore it marked the biggest, flashiest big-food brand jumping into the delivery landscape to date. Months after the big news, California-based Omnivore is positioning itself as an...
Burger & Lobster Launches First-Ever Full-Size Lobster Delivery
New York’s Burger & Lobster restaurant is launching what it calls the “first-ever hot, full-size” lobster delivery in the big city. Announcing the news on Valentine’s Day, the British-born restaurant brand is hoping fresh Atlantic lobsters become a tempting...
Reading the Postmates IPO Tea Leaves
With San Francisco-based Postmates filing to go public later this year, the cohort of publicly traded delivery providers is swelling to three, a boon for anyone tracking the behind-the-scenes financials of this still-growing, not-always-profitable segment of the...
Firehouse CEO Predicts Coming Delivery ‘Shakeout’
As many chain restaurants face flat or declining traffic, Firehouse Subs bucked industry trends last year with gains in average unit volumes and overall traffic, which CEO Don Fox attributed exclusively to a thriving off-premises business. With a phalanx of headwinds...
Solving the Crispy Fry Challenge
For Red Robin, the problem was its seasoned steak fries. As a signature item for the burger brand, it was imperative that the fries, along with the gourmet burgers and growing menu of entrees and sides, hold up in a container for 30 minutes if Red Robin was going to...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.