Full-Service Dining Satisfaction Back to Pre-Pandemic Levels
According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Domino’s Expanding its EV Delivery Fleet
Eight years after introducing a small fleet of DXP delivery cars, Domino’s Pizza announced that more than 1,100 custom-branded Chevy Bolt electric vehicles will be in use at franchise and corporate stores by the end of the year. It’s a big deal for the world’s...
DoorDash Celebrates Tenth Anniversary with Significant App Updates
DoorDash held its first Dash Forward event to celebrate the delivery platform’s 10th anniversary, and used the online occasion to announce new updates and features to its offering—billed as the biggest app update in its history. The changes DoorDash announced are...
Bolt, Starship Collab to Scale Self-Driving Robot Food Deliveries
European ride-hailing firm Bolt is the latest mobility giant to leverage self-driving robots for deliveries. Bolt signed on the dotted line with Starship Technologies to roll out “thousands of robots delivering food across multiple countries” according to a...
Engineering a Sustainable Delivery Model
Delivery’s rise brought with it a boatload of externalities that paint an uncertain, confusing picture about the future of restaurants. Whether we’re talking about the survival of independent restaurants, environmental consequences of car-based deliveries, the rights...
RobotLab, Bear Robotics Partner to Expand Server Bot Accessibility
RobotLab, a robotics integrator, is partnering with automation and robotics company, Bear Robotics, to expand the availability of the Servi and Servi Plus robots in restaurants. The partnership follows RobotLab’s recent launch of its’s robotics integration franchise...
U.S. Online Grocery Sales Dip to $6.9 Billion
The U.S. online grocery market totaled a stout $6.9 billion in May of this year, but that’s a 3.4 percent drop compared to last year’s $7.2 billion in sales according to new industry research from Brick Meets Click. The grocery specialists reported that pickup orders...
Grubhub Teams with Joco to Open “Rest Stop” for NYC Delivery Workers
Grubhub and shared e-bike platform Joco have teamed up to create space for food delivery workers to rest and recharge in New York City. The initiative kicked off with the debut of the “Joco Concierge Sponsored by Grubhub” a pitstop for bikers in SoHo. The facility...
Domino’s Now Lets Delivery Customers Drop a Pin for Delivery
Domino’s Pizza has introduced a new feature called Pinpoint Delivery that allows customers to receive deliveries nearly anywhere, including parks, baseball fields and beaches. Pinpoint is similar to the Hotspots initiative from 2018 that gave customers the chance to...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.