Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Grubhub Reports Mixed Fourth Quarter Results

Grubhub announced fourth-quarter results, and ultimately delivered a mixed bag, missing analyst estimates for earnings, but growing revenue slightly faster than expected. Revenues came in at $341 million, a 19 percent year-over-year increase from $288 in the fourth...

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Research

Data and insights from around the Food On Demand space.

Chicago’s Shaw’s Crab House on Delivering Fine Dining

If you’ve never eaten at Shaw’s Crab House in downtown Chicago, you’re missing out on one of the best restaurants this food reporter has ever experienced. After the Food On Demand edit team demolished a chilled five-pound Alaskan red king crab, we chatted with manager...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Staffing Challenges, Better Tech Drives Voice AI Surge

You’ve seen the news; so-and-so brand is rolling out a new voice AI to make things easier on the phones or in the drive thru. What started as a trickle of tests of novel technology have become a meaningful trend. Today, there are no less than a dozen voice AI...

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