The Latest News
Panelists Discuss Negotiating Delivery Contracts and Why Reconciliation is Top of Mind
Industry experts dive into challenges and strategies in negotiating third party delivery contracts, and how automating reconciliation can aid restaurants.
Industry Insiders Say Brands Should Look Beyond Rewards for Loyalty Programs
Industry experts discuss why they believe loyalty should go beyond discounts.
Uber Eats Adds Big Lots to the Platform
One can get a lot at Big Lots, and now that massive selection is available on Uber Eats.
Experts Debate Tactics to Boost Delivery Economics
Three delivery, pricing and operations experts shared the latest tactics for improving delivery economics for restaurants.
Maker Kitchens is a Ghost Facility Focusing on VRs and Food Makers
Maker Kitchens builds secured, individual spaces aimed at virtual restaurants and food makers selling their products directly to consumers.
Last Mile? DroneDek Examines Last Two Feet
Last-mile delivery is a place of explosive innovation, but DroneDek is thinking ahead to the future of the last two feet. The company has created a smart mailbox. It's loaded with sensors and cameras, UV lights for disinfecting packages, flashing strobes for emergency...
Club Feast Finds Incremental Revenue in Slow Hours
Incremental is the word used all across the food delivery space. Third-party aggregators promise orders that restaurants never would have seen. It's largely proven to be accurate, but Club Feast was built on the idea of creating incremental revenue on top of...
NYC Unveils Sweeping Regulations on Third-Party Delivery Apps
New York City announced a raft of new regulations aimed at protecting couriers and giving them more control over their earnings. The regulations will come into effect over the course of 2022.
Del Taco Opens First Fresh Flex Store
Del Taco opened its first Fresh Flex store that puts third-party delivery and customer pickup front and center with dedicated drive-thru lanes.
Uber Beefs Up West Coast Alcohol, Grocery Delivery
Uber announced a partnership with Smart & Final Stores to expand its on-demand and scheduled grocery delivery to customers on the West Coast.
Muncho Cooking Pizzas During the Delivery
Muncho, an early-stage pizza delivery startup in Philadelphia, is using oven-equipped vans to cook pizzas while en route to customers’ houses. With plans to add more advanced cooking tech and an owner-operator model to scale up to additional neighborhoods, early...
Serve Robotics Launches First Level 4 Self-Driving Delivery Robots
Serve Robotics has deployed robots that are the first autonomous vehicles to complete commercial deliveries at Level 4 autonomy.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Pressure Builds Before Grub’s Quarterly Results
In the wake of WeWork’s near implosion and fresh memories of Uber’s $5.2 billion quarterly loss earlier this year, a range of business pubs are claiming that the era of growth-before-profits companies is coming to an end, including third-party restaurant delivery...
Research
Delivery Awareness Surges as Fast-Food Grabs Bigger Bite
According to a new report from customer experience and brand research firm Service Management Group (SMG), awareness of delivery is growing while fast-food restaurants in particular are increasing delivery at three to five times faster than the fast-casual and...
The Deliverers
Instacart Adds Four New Tools to Enhance Digital Grocery Experience
Grocers can now offer display ads through Instacart’s Carrot Ads, opening new revenue streams for grocers.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Bringing Hybrid, Native Delivery Options into Focus
A growing number of restaurants are employing hybrid and native delivery options to tailor their off-premises strategy to their unique circumstances.