The Latest News
Alcohol Delivery On the Rise, DoorDash Says
Alcohol delivery demand persists, even post-pandemic, with the desire for convenience and safety continuing to attract consumers.
Wow Bao Innovates Rewards with NFT-backed Loyalty, Digital Collectables
Wow Bao launches The Hot Buns Club and debuts Digital CollectaBaos to enhance loyalty program with exclusive member deals.
Solving Today’s Data Issues Enables Tomorrow’s Innovation at 2023 FODC
As restaurants continue to add more sales channels, panelists discuss past and current challenges faced with data issues, and what innovations today tackle that.
Tech Aiding Labor Takes Front Seat at National Restaurant Association Show
Robot servers, robotic arm-fryers, and AI everywhere, the restaurant industry’s biggest event showcased how tech can streamline front and back-of-house operations.
Lettuce Entertain You, Barilla Launch Virtual Concept on Grubhub
Lettuce Entertain You Enterprises, parent company of Maggiano’s Little Italy and Shaw’s Crab House, among others, has launched a new virtual restaurant in partnership with Barilla, the world’s largest pasta producer. Available exclusively on Grubhub, Barilla Italian Pasteria offers pasta-based comfort foods delivered directly to consumers.
Thanx CEO Calls for 3PD Regulation, Federal Action for Restaurants
One year after his “The Four Horsemen of the Delivery Apocalypse” lit up industry LinkedIn pages, Thanx CEO Zach Goldstein’s latest manifesto calls for further regulation of third-party delivery brands centered on data sharing and immediate financial relief for all of the restaurants trying to survive a monumentally challenging winter season.
Eyeing Post-Pandemic, The Greene Turtle Re-Reinvents Itself
The Greene Turtle, a Maryland-based sports bar chain that saw its corporate headcount shrink from 700 to 30 during the pandemic, is rethinking a brand refresh that ready for primetime just as the COVID crisis hit the restaurant industry.
Ovation Helps Restaurants Ask: Was That Good for You?
Ovation is helping restaurants gather real-time guest feedback that can go as far as addressing customer complaints before they’re finished eating—all in an effort to avoid the major reputation hits when angry customers blast restaurants with flaming-hot negative reviews.
DoorDash Announces Winterization Grant Winners
DoorDash announced the winners of the winterization grants provided through its Main Street Strong effort. These grants are the first to be provided through the winterization program, which allocated $5,000 grants to 360 restaurants in Chicago, Denver, New York City, Philadelphia, San Francisco and San Jose.
Subway Inks Partnership with ezCater
Subway has teamed up with ezCater to launch a new online catering platform that will allow guests, particularly businesses, to make large orders for any occasion through participating Subway locations in the United States.
Grubhub Launches Direct, Commission-Free Ordering
Grubhub has introduced a new package of marketing commission-free solutions to make it easier for restaurants to do online ordering through their own digital channels or on-premises properties.
Reef, Aloha Poke Partner to Seed New Markets
The folks behind Aloha Poke, a Hawaiian-themed poke restaurant based in Chicago, see ghost kitchens as a way to seed new markets. CEO Chris Birkinshaw said it's a natural fit for the restaurant, which has a relatively simple model and does a lot of off-premises...
Outstanding Operators
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Research
RFDC Recap: ‘New Age Catering’ a Delivery Opportunity for Restaurants
A quickly evolving food on demand landscape means delivery services and restaurants alike are grappling with challenges of technology integration, consumer preferences and shifts in how people eat. While there are a seemingly dizzying number of elements to consider, the brands and companies that ultimately win will be those able to define, understand and appeal to their target customer—and avoid distraction along the way.
The Deliverers
Uber Unveils Holiday Additions, Gift Abilities
Uber has added holiday-specific offerings to Uber Eats, as well as the ability to send gifts.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Sudshare Wants to Make Your Laundry Room Obsolete
As the convenience economy continues to expand into every vertical imaginable, one company is taking on one of the most dismal household chores: laundry. Sudshare founder and CEO Mort Fertel said the idea came from his wife and the family's chief launderer. "My wife...