Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Delivery Q&A with Panda Express

Delivery Q&A with Panda Express

A staple of the American Chinese food category with more than 2,200 locations, Panda Express made waves last summer by announcing plans for direct delivery through its Panda Delivers program. Those plans were accelerated by the pandemic, as the brand’s third-party...

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Mercatus Provides Online Grocery Update

Mercatus Provides Online Grocery Update

As once-temporary pandemic habits become set in stone, Mercatus has released an update on what it calls the “egrocery” market, looking at what factors are impacting online grocery shopper loyalty and what features are becoming most important to shoppers who are now...

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Take-Aways from a Tourist in Denmark

There are lots of reasons to pay attention to culinary trends coming out of Denmark. First of all: Noma, the restaurant claiming the No.1 restaurant in the world distinction for four years is in Copenhagen, along with three-star Geranium and other Michelin Star...

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Best Practices

What are your peers doing in delivery? Get some of the best practices out there.