The Latest News
Grubhub CEO Reveals Strategy Behind Cutting Large Order Fees
The food delivery platform will absorb delivery and service fees on orders over $50, a revenue stream that brought in more than $1 billion across the category last year.
The Pure-Play Playbook: What DoorDash’s Deliveroo Acquisition Will Likely Reveal About a Maturing Model
As DoorDash expands into new markets, its strategies for subscriptions, advertising, and merchant tools could reshape how restaurants connect with customers worldwide.
Outstanding Operator: FUSIAN
Fast-casual sushi concept tailors tech stack around guest experience. With seven locations across Ohio, FUSIAN relies on guest feedback to guide off-prem operations.
By Hans Lammeman
Toast Unites Forces with Instacart through Strategic Partnership
Collaboration enables retailers to sync brick-and-mortar inventory with Instacart Marketplace, and Instacart Business becomes a procurement partner for Toast restaurant locations.
Next-Gen Diners Are Changing Restaurants
As Gen Z and Gen Alpha grow into the majority of diners visual storytelling and consistency matters.
Tariffs Are Squeezing Margins and The Impacts May Be Permanent
Sid Malladi runs a B2B tech platform that serves the industry and he is noticing some alarming trends.
Hot Head Burritos Raises The Heat On Its Catering and Workplace Food Programs
The brand is leveraging first-party delivery to expand catering access.
New FAA Rule Could Supercharge Drone Delivery, Here’s What it Means for Restaurants
Part 108 would set clear, risk-based rules, so drone operators won’t need to constantly apply for waivers to fly. It could become law next year.
1PL or 3PL? A Question For the Soul of Delivery
As global markets shift and technologies evolve, restaurants face a defining choice between control, convenience, and identity.
HungryPanda Is the America Whisperer for Chinese Brands
The largest delivery platform in Asia is helping Chinese restaurants open locations in the U.S.
When You Call Via 313 For Pizza You Will Speak With a Friendly AI Agent
The Detroit pizzeria is seeing a lift throughout its system by letting AI handle its phone orders.
Opus Training Can Provide Answers To Staff In Nine Seconds
The era of just-in-time training is here and it has the potential to become a key profit center.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Bikky Founder Details Data-Driven Mission After Seed Round
Food On Demand spoke with Bikky co-founder and CEO Abhinav Kapur shortly before announcing its recent, $5.25-million seed round.
Research
Guest Sentiment Shows Off-Premises Dip
In a new collection of guest sentiment data from the feedback platform Tattle, the customer is not all that happy and off-premises experiences especially could have been better. Overall, sentiment since January 2021 has declined across the board. Dine-in, takeout and...
The Deliverers
Survey Highlights Impact of Grocery Delivery on SNAP Recipients
A DoorDash survey of over 2,400 SNAP recipients found that 78 percent prefer using their benefits for grocery delivery rather than shopping in-store, citing accessibility and reduced stigma.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
ClearCOGS Deploys AI for Clear Forecasting
The vendor serves up a multitude of data points for operators, resulting in savings in food waste and staff sanity.