Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Automation Heavyweight Joins Ono Food Co.

Automation Heavyweight Joins Ono Food Co.

Ono Foods Co., the “full-stack food automation platform,” has signed on an industry heavy hitter to help drive new automated restaurant solutions. The company announced that Derek Pietz has joined as vice president of automation. While he might not be a household...

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Toast POS Offers Flat-Fee Delivery Service

Toast POS Offers Flat-Fee Delivery Service

Toast, a provider of hardware and software for point-of-sale transactions, has rolled out a new flat-fee delivery platform that allows restaurants to set up their own online ordering channels, including curbside takeout, electronic gift cards and contactless delivery....

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Foodsby Brings Lunch to Suburbia on the Cheap

Even though they lack the skyscrapers and classy cachet of big-city downtowns, suburbs are where the bulk of office workers actually reside on a given weekday—and that’s a lot to mouths to feed in the eyes of Foodsby CEO and Founder Ben Cattoor. In the six years since...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

ONE Group Delivery Guru Shares Two Key Rules

The new director of takeout and delivery at The ONE Group (NASDAQ: STKS) has made a lot of changes in her first five months at the company. Known for the upscale STK Steakhouse, Kona Grill and a handful of elegant one- and two-location restaurants, off-premises...

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