The Latest News
DoorDash Begins Package Pickup for Retail Returns
DoorDash can now be used to help customers return retail packages through major carriers including UPS, FedEx and USPS.
Ottonomy Unveils Autonomous ‘Ottobot’ at CES
Ottonomy.IO showed off its Ottobot Yeti, which the company claims is the first fully autonomous delivery robot that can handle curbside, first-mile and last-mile deliveries.
GYRO launches Hotel, Restaurant Distribution Robot at CES
GYRO launches its Distribution Robot, to provide hotels with 24/7 delivery of room services and responsive food delivery at restaurants.
Restaurant Inflation: Final CPI Report of 2022
Inflation saw a slight cooling in November, with food away from home CPI at 8.5 percent year-over-year.
Uber Eats Launches E-Bike Food-Hopping
To shine more light on its recently introduced pickup feature where customers pre-order meals that they collect at the restaurant or then eat inside the dining room, Uber Eats has launched Pickup Guides Powered by Jump, a discount to allow its Jump-branded e-bike...
Amazon Starts Free Grocery Deliveries for Primers
Previously a $15/month fee, Amazon Fresh has now been recast as a free benefit for the e-commerce giant’s Prime subscription members, meaning even more U.S. consumers now have access to one- and two-hour grocery delivery in more than 2,000 cities and towns. “Grocery...
Lyft, &pizza Pair Up on Late-Night Employee Rides
Lyft and &pizza, the tech-savvy fast-casual East Coat pizza brand, announced a new partnership to bring &pizza employees in Washington, D.C. a reliable late-night transit option. This isn’t exactly news in the off-premises world, but is another step forward in...
Pressure Builds Before Grub’s Quarterly Results
In the wake of WeWork’s near implosion and fresh memories of Uber’s $5.2 billion quarterly loss earlier this year, a range of business pubs are claiming that the era of growth-before-profits companies is coming to an end, including third-party restaurant delivery...
Grubhub, Just Salad Partner on Virtual Restaurant
Another week brings yet another example of a third-party delivery company partnering with a restaurant to launch a new virtual restaurant. This latest is New York City-based Just Salad partnering with Grubhub to launch Health Tribes, a digital-only concept that...
Delivery Bots ‘Paused’ After Accessibility Incident
Stuck because a robot won’t move out of the way might sound like a dumb episode of “Black Mirror,” but that was the reality for a doctoral student on the University of Pittsburgh campus. Emily Ackerman, a chemical engineering student who uses a wheelchair, said she...
Ono Food Co. Races Automated Smoothie Truck to Market
It seems like every day there is a new automated something or another in foodservice, but all the bots, automation and other futuristic stuff generally either takes a long time or it doesn’t work. But Stephen Klein, cofounder and CEO of Ono Food Co. said they’ve built...
Uber Eats Adds Allergy-friendly Options, Cuts Cutlery
Uber Eats has added food-allergy filters to its app to make meal ordering easier for customers with restricted diets, and it’s also giving everyone the ability to opt out of single-use utensils that are falling out of favor with customers and some municipalities....
Outstanding Operators
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The Deliverers
Grubhub Inks Membership Deal with Bank of America
Grubhub has partnered with Bank of America to allow its cardholders to receive its Grubhub+ membership service free for a year.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Miso Robotics Partners to bring Automated Drink Dispenser to Market
Miso Robotics is bringing another automated tool to the kitchen, an automated beverage dispenser. The maker of the automated Flippy robotic arm, which can make burgers or operate a fryer, has partnered with Lancer Worldwide, a manufacturer in the beverage space....