Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Omnivore’s Well-Funded Delivery Insight

Omnivore’s Well-Funded Delivery Insight

Last year when Coca-Cola led a $10 million investment into delivery software brand Omnivore it marked the biggest, flashiest big-food brand jumping into the delivery landscape to date. Months after the big news, California-based Omnivore is positioning itself as an agnostic asset to restaurant operators trying to decide whether to deliver and cater, how many brands to work with if they do, and how to connect it all in a way that doesn’t cause headaches in the back of the house.

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Jimmy John’s: No Third-Party Delivery for Us, Ever

Jimmy John’s: No Third-Party Delivery for Us, Ever

Jimmy likes delivery, but Jimmy doesn’t like third-party delivery. In fact, Jimmy won’t ever be using third-party delivery no matter what. This is the message from Jimmy John’s, the inescapable sandwich franchise that has its own in-house delivery team. In a strange press release, the Illinois-based franchise announced it will “never authorize” third-party companies like UberEats or DoorDash to deliver its sandwiches.  

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Domino’s Officially Begins Automated-Delivery Test

Some lucky customers in Texas can now get a fully automated robot delivery from Domino's. In the real-world launch of a partnership we covered last year, the pizza giant and automation partner Nuro are finally doing real-world testing of automated deliveries. The test...

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