The Latest News
The New Phygital Report Indicates Kiosk Comfort and Loyalty Confusion
Consumers are expressing deeper warmth toward restaurant tech than ever before.
Steve Ells’ Startup Kernel Axes Robots and Rebrands
Dubbed “Counter Service”, it’s shifted gears to an artisanal sandwich concept.
Sauce Adds a Customer Retention Module To Its White-Label Delivery Platform
Sauce automates individualized messages to existing customers and operators don’t have to do a thing.
Outstanding Operator: Viva Chicken
The QSR with the tasty Peruvian-style poultry is expanding to new locations, supported by a revamped tech stack and a deep confidence in its catering program.
Uber Eats Launches New Feature to Tackle Hard-to-Find Locations for Couriers
Uber Eats live location feature is designed to help couriers navigate potentially challenging delivery locations, such as parks and playgrounds.
Mad Greens CEO Talks New Restaurant Prototype, Outlook on Drone Delivery
CEO Darden Coors discusses Mad Greens’ digital forward restaurant design, drone delivery and franchise opportunities.
CAVA Plans to Launch New Loyalty Program, Delve Further into Automation this Year
The fast-casual chain is looking at AI to streamline kitchen operations as digital orders account for 36 percent of total revenue.
Outstanding Operator: ClusterTruck
ClusterTruck is recognized for its streamlined delivery process, fueled by a robust back-end software and driver-first mentality.
CVS Pharmacy Items Now Available on Grubhub
CVS is the newest addition to Grubhub’s convenience offerings, which also include GoPuff, 7-Eleven, and Rite Aid.
Outstanding Operator: Dog Haus
Taking Dog Haus’ digital prowess to the next level is among the top priorities under new CEO Michael Montagano.
Chipotle Founder Steve Ells Wants to Change the Way Restaurants Operate with Kernel
The plant-based, cashier-less eatery has no seating and is operated mostly by robotics.
Auntie Anne’s, Jamba Parent Announces Rebrand to GoTo Foods
Focus Brands is rebranding as GoTo Foods, CEO Jim Holthouser announced Tuesday at the Focus Brands No Limits Conference in Las Vegas to a crowd of the company’s franchisees.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Olo Buys Wisely, a Customer Intelligence and Engagement Platform
Olo is buying Wisely, a customer intelligence and engagement platform, in a $187 million dollar deal.
Research
Soup’s On: FOD Tests ‘Self-delivery’
The term “self delivery”—which, of course, means customer pickup—never fails to solicit a laugh here at FOD, but nothing’s funny for restaurants looking to convert delivery customers to takeout customers willing to grab their meals in person. To evaluate the changing...
The Deliverers
Winning Back Control: Third-Party vs Restaurant-Generated Orders
For restaurants, the quest to win back control from third-party providers continues.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Restaurants Look to High-Tech Solutions for Health Safety
PathSpot’s HandScanner detects everyday and potentially infectious contaminants that spread through common illnesses.