The Latest News
Build or Buy? Steering Through Maze of Custom Vs. Commercial Tech
With a surge in available tech solutions to manage a restaurant’s omnichannel presence, operators face a growing web of subscriptions, dashboards and partnerships with top-tier providers.
Restaurants Arrive at an Inflection Point With Packaging
Waste from single-use plastics exploded during the pandemic, when delivered food was the only game in town. Is the industry now open to new choices?
Amazon Embeds Grubhub Food Delivery into its App
Amazon customers in the U.S. can now order food from nearby restaurants through Grubhub—directly on the e-commerce giant’s website and app.
In New Reality of Delivery-Only Models, Food Quality Is Nonnegotiable
In today’s current landscape, the delivery-only model is viable but requires careful consideration, investments in marketing and a clear understanding of execution in the kitchen.
Grubhub Lays Off 400 Corporate Employees
Three months after succeeding Adam DeWitt as Grubhub’s CEO, Howard Migdal announced the third-largest U.S. meal delivery provider has laid off 15 percent of its corporate team, which equates to approximately 400 employees. Migdal posted a message on Grubhub’s media...
“Jukebox” Robotic Bartender Mixes Up Industry with Speedy Service
Designed to cut long lines at stadiums and high-volume events, the Rotender whips up cocktails and drinks in less than 30 seconds.
Looking to Scale, RobotLab Enters Franchise Space
With more than 10,000 robots deployed worldwide, RobotLab’s products can almost be everywhere at once, but the same can’t be said about its physical locations.
Restaurants Use Customer Data to Deepen the Guest Experience
Panelists discuss how customer data acquisition and social media are essential to boosting loyalty and frequency for multi-unit restaurant brands at the Food On Demand Conference.
Amazon Extends Free Grubhub+ for Prime Members
Amazon Prime members receive an additional year of Grubhub+ for free, gaining access to $0 food delivery fees, discounts and more.
How Restaurant Real Estate Is Evolving in a Digital World
Panelists at the Food On Demand Conference discuss how brands are working to update footprints to reflect changing consumer patterns.
Paytronix Report Underscores Importance of Responding to Customers
Paytronix breaks down first-party ordering advantages, importance of guest feedback and more in 2023 Online Ordering Report.
Serve, Uber Eats Scale Up Autonomous Delivery Plans
Serve Robotics announced plans to drastically expand its partnership with Uber Eats.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Exclusive: Two CEOs on the Kitchen United-Zuul Acquisition
Two CEOs discuss the Kitchen United acquisition of Zuul, the New York-based ghost kitchen and technology provider.
Research
The Many Paths to Successful Virtual Restaurants
Virtual restaurant operation is one of the sexy new things that has restaurants buzzing, but as the virtual restaurant segment grows, there seem to be three dominant paths that take full advantage of the potential for new ways of doing business. Industry leaders...
The Deliverers
Uber Eats Adds Big Lots to the Platform
One can get a lot at Big Lots, and now that massive selection is available on Uber Eats.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Mendocino Farms to Implement Drone Delivery, as the Sector Gains Momentum
The LA-based, fast-casual chain has partnered with Zipline to deploy drones for delivery of sandwiches, salads and more from select locations, beginning in 2025.