Subway Leaning Harder on Third-Party Delivery, Discounted Promotions
With fewer drive-thrus than some of its prime competitors, Subway has leaned hard on a third-party delivery strategy that is helping the mega-brand—with $16.2 billion in annual systemwide sales—post weekly sales gains after a year’s worth of work to roll out and...
Carryout Rewards Incentivizes Diners to Native Carryout, Delivery Channels
The humble QR code is getting a second act in this newly touchless world, as many tech providers and restaurant brands are using the blocky square codes to send menus or discount codes right to customers’ phones without any employee contact required. One such...
Uber Moves Deeper into Catering with ‘Eats Vouchers
Uber Eats is making moves to capture a greater portion of the catering market with a new Vouchers for Uber Eats program that gives businesses and salespeople a way to provide free or discounted meals to employees or customers, whether they’re back in the office, on...
Mercato Packs Up Ecommerce for Independent Grocery Stores
Huge grocers like Kroger, Albertsons, Publix and Whole Foods have similarly massive advantages over small, independent grocery stores that don’t have teams of software engineers to build and manage channels for customers looking to buy groceries online for pickup or...
Automated Texting Turns Missed Calls into Happy Customers
Have you ever wondered why more businesses can’t respond to customers with text messages, rather than playing the game of getting stuck on hold or being dumped into an overloaded voicemail box? A company called Numa has rolled out a system that lets retailers and...
Cowen Digital Dining Summit: Three Years of Innovation in Three Months
During a day-long event that included delivery, technology and restaurant experts, analysts from Cowen’s Restaurant & Food Technology Summit dove into the latest metrics showing where restaurants are heading after the worst impacts of the pandemic recede. One...
Are Minor Sticking Points all that Remain in Uber/Grubhub Deal?
In the ongoing negotiations between Grubhub and Uber, it seems like only minor concessions remain between now and the signing table. According to Bloomberg, “people familiar with the matter” say one key negotiating point remains: What’s known as a “breakup fee.” But...
Worldly Ghost Delivery Startup Launches in Boise
Boise might not have a reputation for world-class dining or cutting-edge technology, but Crave Delivery looks to change that mindset. In a confluence of fine dining, new delivery trends and new restaurant operational models, the company just launched in Boise and two...
Long-term Outlook Fuels Innovation at Marco’s Pizza
Reached last week, Jacob Webb said sales at his Marco’s Pizza restaurants in Utah are up more than 40 percent compared to the same time last year. “It’s totally unprecedented,” said Webb, who has nine stores in the Salt Lake City market and is also the brand’s area...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.