Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Grubhub Reports Shaky Growth Going into JET Transaction

Grubhub (NYSE: GRUB) reported strong second-quarter results and gave a few updates on the Just Eat Takeaway.com (JET) transaction. The company released the results without an earnings call as the company has chosen not to hold calls until the close of the JET...

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Research

Data and insights from around the Food On Demand space.

Reaction: Amazon Shuts Down Amazon Restaurants

After leading a $575 million investment into Europe’s Deliveroo last month, Amazon is shutting down its Amazon Restaurants arm later this month and effectively calling it quits on directly competing with the largest U.S. delivery brands including Grubhub, DoorDash,...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.