The Latest News
Serve Robotics Hauls In $40M and Prepares to Put 2,000 Robots on Streets
Serve Robotics makes a splash on Wall Street and prepares to expand its fleet.
Outstanding Operator: Craveworthy Brands
The multi-concept platform is being recognized for building a portfolio of brands while leveraging data and technology to foster loyalty and expansion.
Two New Polls Underscore Importance of Kiosks and Loyalty Programs
There is consensus among diners and operators that kiosks and loyalty programs are effective, according to two recent industry polls.
Panera and Jet’s Pizza To Offer Drone Delivery in Select Markets
Drone delivery will soon be coming to select cities for Panera and Jet’s Pizza.
Ottonomy unveils ‘Crab Mode,’ Raises $3.3M
Robotic delivery bot maker Ottonomy secured $3.3 million in a second investment round and previewed its next delivery robot. CEO Ritukar Vijay said there is a major need for robotics on campuses, in parking lots and in places like airports—maybe more so than...
Uber “Betting in a Huge Way on Grocery” with Big Refresh
Uber has made big changes to its grocery ordering experience for merchants, customers and couriers with a big app update.
High-Flying Lunchbox Lays Off a Third of its Staff
Lunchbox, one of the most prominent and outspoken tech companies in the delivery space, announced a significant round of layoffs.
Waitr (ASAP), Announces Stadium Partnership, Expansion
Waitr Holdings will soon officially be known as ASAP, and the company has a new deal with MetLife Stadium and both NFL teams that play there. Waitr inked a five-year deal to serve as the “official and exclusive mobile ordering partner of the New York Jets and New York...
Daily Harvest Faults Tara Flour for Outbreak
Mail-order health-food giant Daily Harvest identified the ingredient that made nearly 500 customers sick in a massive foodborne illness outbreak. In a letter to customers updating them on the outbreak, Daily Harvest CEO Rachel Drori wrote the company “identified tara...
Catapult Concepts Building a New Model for Virtual Restaurants
Virtual restaurants are going through rapid evolutions as this subset of the restaurant industry matures. By focusing on operational simplicity, Catapult Concepts offers a new method of operating sub brands that the founder says is exceptionally easy and truly...
Mail-Order Mastery Tips from Partners Coffee
Partners Coffee just launched a new line of instant coffee for mail order and delivery, and the five-location coffee shop and roastery has some tips for doing national delivery right. Partners is a hip, Brooklyn coffee shop with five locations around the New York City...
Kitchen United CEO, CBO Detail Plans for $100M Investment
Kitchen United raised $100M and announced plans to grow from 15 to 500 locations, partly with Circle K, a partnership that could rival its work with Kroger.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Are Minor Sticking Points all that Remain in Uber/Grubhub Deal?
In the ongoing negotiations between Grubhub and Uber, it seems like only minor concessions remain between now and the signing table. According to Bloomberg, “people familiar with the matter” say one key negotiating point remains: What’s known as a “breakup fee.” But...
Research
Consumer Survey Dives into Incrementality, Frequency
As Wells Fargo sees restaurant delivery swelling to a $50 billion industry in the U.S. by 2022, the mega bank’s recent survey of 475 delivery consumers provides some insight on frequency, incrementality and the types of restaurants that have the most to gain. In its...
The Deliverers
Little Caesars Announces Uber Eats Delivery Partnership
Little Ceaser’s customers can now order delivery via Uber Eats, while accessing features such as group ordering and split checks.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Ottonomy unveils ‘Crab Mode,’ Raises $3.3M
Robotic delivery bot maker Ottonomy secured $3.3 million in a second investment round and previewed its next delivery robot. CEO Ritukar Vijay said there is a major need for robotics on campuses, in parking lots and in places like airports—maybe more so than...