The Latest News
Olo, Sparkfly Partner to Offer Real-Time Engagement Ecosystem
Sparkfly’s technology promises a higher degree of personalization and rewards for Olo’s brands as the two platforms work together.
Wendy’s Dynamic Pricing Controversy Sparks Industry Shift Towards Menu Optimization
A California operator said Juicer’s dynamic pricing platform has boosted his monthly delivery revenue.
Wonder Invests Further in Delivery, Acquires Relay
After a year-long partnership, Wonder has acquired Relay, a New York City-based self delivery service.
Cunningham Restaurant Group Takes Control of Delivery by Ditching Third-Party Apps
After facing frustrations with third-party delivery apps, a Midwest operator launches direct delivery from a central kitchen.
After Layoffs, Nextbite’s New Co-President Denny Post Digs In
Nextbite’s new co-president, Denny Post, says her next big innovation is coming via virtual restaurants.
Reef, Hubb Kitchens Open Virtual Food Hall at RDU
Reef and Hubb Kitchens have opened a virtual food hall at the Raleigh-Durham International Airport with nine restaurant concepts.
Wow Bao Targets Food Deserts with Automated Vending Machines
Wow Bao is taking its next step toward an off-premises-biased real estate model with high-tech vending machines.
Vollrath Adds New Senior VP of Foodservice
Brian Hedlund has been named senior vice president of foodservice for the U.S. and Canadian markets at Vollrath Company.
Compass Group, RoWok Announce 3-Location Robotics Pilot
Compass Group Canada will soon have three fully-robotic kitchens in a new partnership with SJW Robotics, the creator of RoWok. Compass, the largest foodservice company in Canada with more than 2,200 locations across the country, will pilot three kitchens starting this...
Survey: Drive-Thru Customers Want More Automation
In a recent survey from Presto, drive-thru customers like the influx of automation and they want more. Presto, a digital services provider known recently for AI-voice technology, announced the findings of a biannual survey that showed a strong desire for more...
Kroger, Kitchen United Open Dallas-Area ‘MIX’ Location
Ghost kitchen operator Kitchen United and grocery giant Kroger have opened the second Kitchen United MIX location in Texas. The MIX location represents a lot of learnings from the company distilled into a smaller-format, high-tech location compared to some of the...
Seattle City Council Proposes Permanent Cap on Delivery Fees
Under a proposed Seattle City Council ordinance, restaurant delivery fees would be capped at 15 percent. According to a presentation from the Council, the ordinance would “require food delivery platforms to engage in agreed-upon, reasonable, and transparent business...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Reservation Platform Tock Nabs $10 Million after COVID Pivot
Reservation and booking platform Tock secured a $10-million investment round as it pivoted from in-person operations to off-premises enabler to help restaurants provide takeout and curbside meals. When COVID-19 hit, the restaurant industry came to a screeching halt,...
Research
In Delivery Watch, Here Comes Amazon
It’s been clear that Amazon has its hungry eyes on the meal-delivery space, but it’s now making its big move with word that Seattle’s deliver-everything giant led a $575 million financing round in London-based Deliveroo, one of Europe’s largest third-party delivery...
The Deliverers
Ordr Expands In-Seat Ordering Technology to U.S. Markets
Ordr is partnering with sports teams from Salt Lake City, Dallas and St. Louis to power stadium ordering, delivery and payment solutions.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Catapult Concepts Building a New Model for Virtual Restaurants
Virtual restaurants are going through rapid evolutions as this subset of the restaurant industry matures. By focusing on operational simplicity, Catapult Concepts offers a new method of operating sub brands that the founder says is exceptionally easy and truly...