The Latest News
DoorDash Continues Expansion Beyond Food Delivery with New Retail Partners
DoorDash announced several new retail partners in the active and wellness categories.
Outstanding Operator: Costa Vida
As catering sales boom, Costa Vida has upgraded customer-facing technology and forged deep, ongoing relationships with outside vendors.
Great Greek Mediterranean Grill Unveils Trio of Non-Traditional Formats
While the Great Greek Mediterranean Grill will continue developing its traditional restaurants, it’s also focusing on new formats such as digital kitchens and to-go locations.
Outstanding Operator: Salad and Go
Without dining rooms and with all orders going out the drive-thru or as takeout, Salad and Go is wholly, uniquely tailored to off-premises channels.
Are Ghost Kitchens a ‘Springboard’ to Restaurant Ownership?
Some aspiring restaurant owners are using ghost kitchens as a way to test their menus and build up a customer base before committing to a brick and mortar location.
Paytronix Sees Digital Guest Experience Extending Beyond Restaurants
It’s getting easier to picture the next generation of dining as tech providers are bringing new features to loyalty and customer engagement.
Reef Cheers Renewal of Miami Policy for Mobile Units
Miami renewed an ordinance regulating app-based delivery and virtual restaurants, which Reef hopes will serve as a framework for other cities.
Uber, BP Form Global Convenience Partnership
Uber CEO Dara Khosrowshahi announced its first global convenience store delivery partnership with BP.
Instacart Slashes Valuation with Employees Top of Mind
Instacart made some finance news when it voluntarily slashed its valuation by almost 40 percent, from nearly $40 billion to $24 billion. That seems quite bad at first blush, but the valuation dip offers a window into the mismatch between venture capital valuations and...
SJW Robotics Co-Founder ‘Everything I Know is Wrong’
There are plenty of adages that remind us what we know today may not apply tomorrow. That's true in restaurant technology and especially restaurant robotics, as SJW founder and CEO Nipun Sharma has learned. Before becoming an investor and mentor, his whole career was...
Lunchbox Moves into Digital Restaurant Passports, VR Virtual Restaurants
Nabeel Alamgir is diversifying Lunchbox far beyond its roots of online ordering, integrations and marketing.
BurgerFi Partners with Gopuff on Late-Night Delivery in Tallahassee
Gopuff partnered with BurgerFi to deliver burgers and sides during late-night hours in Tallahassee, Florida.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Little Caesars Starts Pizza Delivery Price War
Trade wars are hot topics these days, and the latest to pop up is pitting Little Caesars against its much larger national pizza competitors. Once a delivery skeptic, Little Caesars is getting into direct-to-consumer delivery through an exclusive partnership with...
Research
Domino’s Testing GPS Driver Tracking
With its landmark Pizza Tracker feature that changed the delivery market years ago—but is only based on timing estimates—Domino’s is taking its tracking even further with a pilot test of GPS driver tracking that it’s testing in 27 company-owned stores in the Phoenix...
The Deliverers
Marqii Launches Managed Review Responses
A new service from Marqii is billed as a one-stop digital operations platform to help hospitality businesses manage and automate responses to online reviews.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Zalat Pizza and the Legend of Uber’s First Restaurant Partner
Zalat Pizza founder Khanh Nguyen is a self-professed pizza zealot. Once a lawyer, a tech founder and then a pizza-pie innovator, he’s exceptionally focused on making some of the very best pizzas in the Dallas area. He also thinks of himself as the very first...