Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Danny Meyer Fund Leads Goldbelly Series B

More money keeps flowing into the delivery space, this time Goldbelly grabbed the attention of restaurateur Danny Meyer and his young fund Enlightened Hospitality Investments. Goldbelly was founded in 2012 in New York with the purpose of getting “legendary foods” to...

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Research

Data and insights from around the Food On Demand space.

Operator Profile: Chicago’s urbanbelly

Elizabeth Tomlinson worked her way up at Potbelly as an assistant manager, GM, part of the corporate operations team and then district manager. Now she’s director of ops for urbanbelly, Chicago’s hip Asian fusion concept owned by the Cornerstone Restaurant Group.

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

White Castle Set to Roll Out 100 Flippy Robots

The Flippy robotic army is growing through an expanded deal with quick-serve burger giant White Castle. Miso, the company that developed Flippy, announced the burger chain would implement the robotic arms in 100 standalone locations across the country. White Castle...

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