The Latest News
Uber Eats, Cartken Expand Sidewalk Robot Deliveries to Virginia
Robotic sidewalk deliveries are coming to Fairfax, Virginia, as Uber and Cartken expand their partnership.
Olo Connect Aims to Accelerate Restaurant Tech Innovation
Olo unveiled a new ecosystem of integrated technology and service partners called Olo Connect to accelerate industry innovation.
Helbiz Kitchen Expands to New York City
Helbiz Kitchen is opening its first NYC ghost kitchen at West 38th Street.
Study Shows Rising Delivery Price Premiums
A study by Gordon Haskett Research Advisors showed the average 3PD pricing premium is at 19 percent compared to dine-in.
Uber Eats Rolls Out Sponsored Restaurant Listings
Uber Eats is rolling out a new way for restaurants in the U.S. to promote themselves through its new Sponsored Listings feature that marks the company’s first advertising format for restaurants on the platform. This new marketing push also includes promotions as well...
Qu Partners with Franklin Junction on Host Kitchens
We recently posted the story about Franklin Junction, which is bringing virtual brands into Ruby Tuesday kitchens that have excess capacity to power off-premises orders. As NRD Capital spins up the “host kitchen” concept, it has partnered with Qu to aggregate digital...
Amazon Drones Delivery One Step Closer with FAA Certification
Getting your boardgame or iPhone case via Amazon drone is one step closer to reality. The FAA announced that Amazon was awarded the highest tier of certification for aerial drone operations, known as Part 135. The certification means Amazon now has no limits on the...
New Taco Bell Prototype to Load-Balance all Manner of Off-Premises
Taco Bell unveiled its new Go Mobile store prototype, which is a lean off-premises machine designed to be heavy on drive-thru and digital orders. The new model contains a secondary drive-thru lane for digital-order pickup and dedicated spots for curbside pickup or...
Just Salad Pilots Residential Delivery Hubs for WFH Era
Just Salad, the green-minded greens concept based in New York, is embracing residential delivery with a new model that makes self-delivery more efficient for staff and exceptionally convenient for customers. The company is partnering with residential building managers...
Minnow Bringing Insulated Delivery Pods to Restaurants, Offices, Apartments
It doesn’t take many contactless meal deliveries to realize that a paper bag left on your driveway, front stoop or your building’s front desk isn’t exactly the pinnacle of technology or food safety. Looking to provide a safer, more secure experience and better food...
SeeLevel HX Unveils Its Third, 3rd-Party Delivery Satisfaction Survey
Because everything in the restaurant universe seems like a roll of the dice these days, SeeLevel HX’s title for its FODC presentation on its latest survey, “Are you gambling on your customers?”, seems apropos. Vice President of Operations and Partner Donna Goodwin...
Digital Kitchen Is Chipotle’s ‘Superpower’
Chipotle “just blew by a billion in digital sales,” noted Food On Demand News Editor Nick Upton. And so began his conversation with Nicole West, Chipotle’s VP of digital strategy and product management, who’s been with the brand for 14 years and helped form its...
Outstanding Operators
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Research
ClusterTruck Rethinks Foundational Issues
An Indianapolis food-delivery startup called ClusterTruck is tweaking the food-delivery model and taking aim at some of the foundational issues within the space. Essentially, ClusterTruck is a collection of different menus or “virtual food trucks” that are all cooked...
The Deliverers
Thanx Calls Loyalty 3.0 Update a Major Milestone
Thanx, a restaurant loyalty and guest engagement platform, has released a new platform that it claims is a “major technical milestone.”
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Tropical Smoothie Cafe Sees Shorter Waits, More Repeats with Flybuy
Tropical Smoothie Cafe is deploying Flybuy’s location-based technology to improve its curbside pickup business.