The Latest News
GoTab Rolls Out In-Venue Ordering Suite
In another technology play designed for the return to venues, GoTab has launched a suite of tools to help multi-operator locations to lean into digital payments. With the new functionality, venues like food halls and stadiums—as well as pop-up event operators that...
ItsaCheckmate Goes Live as On-Google Ordering Option
Under a new partnership between Google and order-integrator and digital service provider ItsaCheckmate, customers can order directly from their search results. The partnership is one part of Google’s further push into the digital ordering space across commerce, and...
Two Charts Show Ongoing Third-Party Evolution
Taking stock of the third-party delivery market in the second quarter of 2022 largely continues long-term trends, but there are some notable nuggets. In data from YipitData, a research and analysis firm with a focus on the delivery market, the big market share numbers...
Uber, Nuro Forge 10-Year Robotic Delivery Partnership
Uber Eats signed a 10-year partnership with Nuro, a California-based electric delivery robot developer.
Get a Jump on the Future at FODC
The stakes aren’t as high as the days when a national pizza company promised your pizza in 30 minutes or it’s free (not surprisingly there were accidents, some more than just fender-benders), but the need to get up to speed on delivery quickly is sweeping the...
TripAdvisor, DoorDash Partner to Feed Travelers
Heading anywhere during the holidays or beyond? Be forewarned: you may get hungry. In an interesting partnership—one of countless announced with delivery providers in recent weeks—TripAdvisor has partnered with DoorDash in more than 1,800 cities throughout North...
Postmates Doubles Membership Service, Drops Minimum Order Size
Postmates has doubled membership of its Unlimited subscription service, and lowered the minimum order size for its members to $15, down from $20.
Checkmate Completes $3 Million Series A
Checkmate has a fresh $3 million in the bank that will go toward a deeper technology bench but also help expand the company’s big differentiator in its competitive set: taking on the third-party headache. “We want to create a platform that integrates all the online...
Panera Adding Breakfast to In-House Delivery Program
Panera Bread has reportedly passed $2 billion in digital sales this year, double the previous year, as the brand launches a new breakfast delivery program starting with 231 cities and towns across the country. In a press release, Panera said breakfast can now be...
Amazon Shuts down U.K. Restaurant Delivery
Amazon has quietly shut down U.K. restaurant delivery, emailing customers that the service would end after just two years. Why would Amazon do this? While some look at this development as the beginning of the end of a big shakeout or portends some third-party...
Alphabet’s Wing Drone to Fly Over Finland
Wing, the drone arm of Alphabet, is heading to Helsinki next year. Wing has become a proper company or “graduated” within the company, meaning it’s no longer just a moonshot. And this test implies the technology is ready for prime time. The Helsinki test will be a...
Meal Kits Still Growing Despite Headwinds
If you’re like me, those Blue Apron and HelloFresh commercials with fancy produce flying around, symmetrical smiles and bustling dining rooms full of friends confuse me on several levels. I can never wrap my head around non-cooks who like to cook, but it’s a thing—and a growing one according to recent industry research from Packaged Facts, which is a research firm focused on consumer goods and service industries.
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The Deliverers
Toast Report Shows Delivery, Takeout Declined 7 Percent YOY
Toast’s Restaurant Trends Report shows takeout and delivery sales declined 7 percent during the first quarter of 2022, compared to Q1 ’21.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
The Siren Call of Self Delivery
Self-delivery remains a tricky concept for the majority of restaurant operators. Many, especially independents, are reluctant to hire drivers, deal with the overhead and manage the technology layer necessary to give consumers what they're used to from ecommerce. It...