Uber Eats Adds Instagram, Merchant Stories Features
Uber Eats is giving restaurants new, more visual ways to connect with hunger-strolling customers with a direct Instagram integration and a new Merchant Stories feature that allows merchants to share announcements, special promotions and other updates. Both are...
Kiwibot Sets Stage for Massive (and Adorable) Growth
Kiwibot unveiled new partners and an updated robot that the company says will help propel them to massive scale. The land-based delivery robot announced a handful of new delivery partners, new city testbeds and new manufacturing partners that will push the company...
ChowNow Sees No Delivery Slowdown, Few Closures
Even as the vaccine rolls out, warmer weather returns and pandemic-fatigued consumers seek to dine out however they can, the volume of delivery orders remains high. That’s according to ChowNow CEO and co-founder, Chris Webb. The leader of the online...
Consumer Engagement Becomes Tech Topic du Jour
In the past 16 months, much of the restaurant industry has turned its attention to customer engagement at all costs. When COVID hit, there was a widespread realization among operators that when customers aren’t coming in or have to stay home, smiling, happy...
Kitch is a Matchmaker for Underutilized Kitchen Spaces
Dan Unter has been on most sides of the restaurant business, including being a franchisee and a single-unit owner-operator for seven years, which is long enough to form a charbroiled opinion about the economics of an industry where it can take 10 years or more to see...
Slice Closes $40M Investment to Keep Growing
Slice is on the receiving end of a big block of mozzarella as two former Twitter execs joined the Cross Creek investment firm on a $40 million Series D funding round to help the New York-based pizza-focused delivery service kick off its latest round of growth. Cross...
Domino’s Officially Begins Automated-Delivery Test
Some lucky customers in Texas can now get a fully automated robot delivery from Domino’s. In the real-world launch of a partnership we covered last year, the pizza giant and automation partner Nuro are finally doing real-world testing of automated deliveries....
Tech Stack Recap: Low-Friction Order Handoffs
At the beginning of the pandemic, one of the first non-tech solutions Del Taco came up with was using traffic cones to speed up the drive-thru. They already had outside order-takers at some locations, so they were able to scale that quickly, plus they were set up with...
Tech-Stack Recap: Savvy Marketing is a Data Hog
Take one look at the ecommerce marketing world and you’ll see a frightening amount of data at work. One search for socks follows you to the very ends of the earth. The restaurant industry is playing catch-up on big consumer data, but the massive shift to digital...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.