The Latest News
SoundHound Teams with ChowNow to Deploy Smart Answering
Voice AI company SoundHound joins forces with ordering platform ChowNow to ensure restaurants do not miss calls during peak hours.
Voodoo Doughnut Implements Customer Feedback Tech Amid Growth
Voodoo Doughnut, a growing doughnut chain known for it’s unique flavors, is leveraging customer feedback platform Tattle to better manage its omnichannel presence.
Tray POS Partners with Alraedah Digital Solutions
Tray, a cloud-based point-of-sale provider, announced a partnership with Alraedah Digital Solutions, a digital solutions provider based in Saudi Arabia.
Inside Lunchbox’s ‘Hard and Heavy’ Move into Catering
With Erle Dardick on board, Lunchbox is taking a big step into the catering category.
Jokr Partners with Too Good To Go on Food Waste
Jokr, the New York-based instant grocery delivery startup, has partnered with Too Good To Go to reduce food waste and “save the planet, one delivery at a time.”
Kroger, Kitchen United Bringing Restaurants, Delivery Inside Grocery Stores
Kitchen United has partnered with Kroger to provide meal pickup and delivery from up to six restaurant brands inside select grocery store locations
Lunchbox Acquires Spread, Commission-Free Delivery Platform
Lunchbox, the online ordering engine and web-based marketing provider known for its anti-third-party messaging, has acquired Spread, a commission-free delivery and takeout service.
New York City Set to Solidify Third-Party Delivery Regulations
New York City Council passed a raft of bills last week that would significantly alter the relationship between NYC restaurants and third-party delivery services.
Uber, Costco Pilot Fast Grocery Delivery in Texas
Costco has begun a pilot project at 25 locations across the state of Texas for delivery “within hours, if not minutes” through Uber and Uber Eats.
Convenience-Focused Gopuff Adds Prepared Food
Gopuff is pushing beyond convenience items with a growing number of hyper-efficient ghost kitchens. With its latest program focused on prepared foods, the speedy C-store disruptor is becoming the digital equivalent of a corner mart or bodega with a tiny kitchen in the...
Bbot Raises Another $15 Million
Hospitality tech upstart Bbot grabbed another $15 million from investors, reaching more than $22 million raised so far. With this latest tranche, the company said it will “focus on features for food halls and virtual brands,” according to the release announcing the...
DoorDash Kitchens Full Service Lets Restaurants Outsource Everything
DoorDash Kitchens Full Service gives restaurants the ability to go into ghost kitchens by fully outsourcing the operations, fulfillment and cooking to DoorDash.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Indian Delivery Startup Swiggy Raises Incredible $1 Billion
Swiggy has just earned the title of most-raised in a single round for the food-delivery industry. The app-powered food-delivery service based in India just completed a series H round, bringing in $1 billion. Naspers, a South African investment giant, led the round and...
Research
FedEx Unveils Autonomous Delivery Bot
Delivery logistics giant FedEx announced what it calls the SameDay Bot, an autonomous delivery robot aimed at retailers wanting to make same-day and last-mile deliveries. With the bot, which resembles a trash compactor-Opportunity rover hybrid, retailers can accept...
The Deliverers
Canada’s First Permanent Delivery-Fee Cap Kicks Off in British Columbia
Third-party delivery companies in British Columbia can charge restaurant fees no more than 20 percent of the dollar value of an order.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Olo Announces Olo Pay During Solid 2021 Earnings
Olo has a tendency to announce new moves during the company earnings calls, and Olo's fourth quarter and full-year 2021 earnings came with two interesting announcements. The company announced it would acquire digital integration company Omnivore and said it would...