The Latest News
Starship Delivery Bots Hit “Industry First” Milestone in Miles Traveled
Starship’s autonomous delivery robots have surpassed the 10 million km mark (over 6 million miles) in distance traveled across the world.
DoorDash Opens New NYC Office
DoorDash has opened a new corporate office in New York City’s Flatiron district.
Uber Eats Begins In-Seat Deliveries at Yankee Stadium
Uber Eats has begun offering in-seat meal deliveries for fans inside Yankee Stadium.
Smashburger Focuses on Digital Orders with Launch of Virtual Drive-Thru
Amid an increase in mobile ordering, Smashburger’s virtual drive-thru enables customers to order ahead digitally before pulling into the designated lane for pickup.
Amazon Approved for Deliveroo Investment
Amazon’s major investment in the U.K. delivery firm Deliveroo has been approved by regulators. As CNBC reported, it was an unusually contentious look at the deal by country regulators that underscored the caution they were taking around this massive shift in the...
Grubhub Reports Shaky Growth Going into JET Transaction
Grubhub (NYSE: GRUB) reported strong second-quarter results and gave a few updates on the Just Eat Takeaway.com (JET) transaction. The company released the results without an earnings call as the company has chosen not to hold calls until the close of the JET...
Zuul Lands $9M to Expand Ghost Kitchens Across NYC
New York-based ghost kitchen operator, Zuul Kitchens, has secured $9 million in fresh funding to expand its ghost-kitchen operation throughout New York City. Zuul opened its first multi-tenant kitchen facility in 2019 and temporarily closed it at the start of the...
Domino’s, Wingstop Show Again: ‘You Want to Be in Delivery’
As two off-premises giants have already demonstrated, whether it’s internal or third-party, delivery is the place to be during the volatile COVID-19 pandemic. The two companies showed some exceptional results in their respective second-quarter earnings. Domino’s...
FreshDirect Now Delivering Groceries in D.C.
FreshDirect, an online grocery delivery provider based in New York City, is expanding southward along the Acela corridor into the Washington, D.C. metro area through a partnership with micro-fulfillment brand Fabric. Launching in late 2020, this will enable two-hour,...
Kiwibot Expansion Marks New B2B Integrations
Kiwibot, one of the handful of companies expanding autonomous delivery options via adorable coolers on wheels, is moving into San Jose, California. Unlike prior expansions that pushed bots onto college and corporate campuses, this new operational arm extends further...
Ghost Kitchens at the Top of the World
Ghost kitchens don’t exactly conjure up the sexy, flashy image of the best restaurants in the world. These multi-tenant, delivery-focused spaces are often built in non-desirable real estate, with the priority on access for delivery drivers and affordable rent to make...
Uber Eats Releases Survey of Delivery During the Pandemic
A new survey of restaurant operators on the Uber Eats platform shows many feel that, were it not for third-party delivery volume, the vast majority would have had to lay off staff members or cut staff hours to get through the pandemic. Putting a finer point on it,...
Outstanding Operators
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Research
Delivery Not an Automatic ‘Yes’ for Casual-Dining Brands
As casual-dining chains saw traffic decline over the past decade, many began turning to delivery as a way to draw customers and boost off-premise sales. It’s a strategy that’s showing results and some companies are doubling down on what’s becoming not merely an industry trend but a fundamental shift in how restaurants operate.
The Deliverers
DoorDash, Walgreens Partner on COVID Treatments for Vulnerable Communities
Framing the agreement as “stepping up to answer the President’s call to action,” DoorDash has partnered with Walgreens to provide COVID-19 treatments.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Bakery by Perkins is a Shrewd Virtual Restaurant Play
Perkins created a virtual restaurant for its bakery items that is increasing pastry and pie sales 10 to 20 percent .