The Latest News
Meredith Sandland, Carl Orsbourn Publish Sequel to ‘Delivering the Digital Restaurant’
Meredith Sandland and Carl Orsbourn have released the highly anticipated sequel to their first book, titled “Delivering the Digital Restaurant: The Path to Digital Maturity.”
Grubhub CEO Adam DeWitt Steps Down After Long Tenure
After nearly two years in the top spot, Grubhub CEO Adam DeWitt is leaving the company.
Food Rocket Ceases Operations as Ultra-fast Grocery Delivery Fizzles
Rapid grocery delivery startup Food Rocket shut down its U.S. operations amid struggling to raise additional funding. It marks the latest in the ultra-fast delivery sector to sputter out.
Uber Enhances Features for Grocery Delivery Personnel
After assessing feedback Uber released several updates for its delivery shoppers, including digital payments.
Automated Texting Turns Missed Calls into Happy Customers
Have you ever wondered why more businesses can’t respond to customers with text messages, rather than playing the game of getting stuck on hold or being dumped into an overloaded voicemail box? A company called Numa has rolled out a system that lets retailers and...
Cowen Digital Dining Summit: Three Years of Innovation in Three Months
During a day-long event that included delivery, technology and restaurant experts, analysts from Cowen’s Restaurant & Food Technology Summit dove into the latest metrics showing where restaurants are heading after the worst impacts of the pandemic recede. One...
Are Minor Sticking Points all that Remain in Uber/Grubhub Deal?
In the ongoing negotiations between Grubhub and Uber, it seems like only minor concessions remain between now and the signing table. According to Bloomberg, “people familiar with the matter” say one key negotiating point remains: What’s known as a “breakup fee.” But...
Worldly Ghost Delivery Startup Launches in Boise
Boise might not have a reputation for world-class dining or cutting-edge technology, but Crave Delivery looks to change that mindset. In a confluence of fine dining, new delivery trends and new restaurant operational models, the company just launched in Boise and two...
Long-term Outlook Fuels Innovation at Marco’s Pizza
Ohio-based Marco’s Pizza is benefiting from the inherent appeal of pizza delivery during the pandemic. While it had to make some modifications for contactless service, including adding that option to its online ordering platform, delivery and carryout were already ingrained in Marco’s operations—and in consumer behavior.
Delivery Aggregator, MealMe, Aims to Deliver Home-Cooked Meals
The delivery industry isn’t lacking for youthful energy and big ideas. MealMe, a new and still-evolving service from a pair of recent college grads, combines an aggregator function to help consumers price compare delivery options from local restaurants with the...
Delivery Study: Consumers Willing to Pay More to Order Direct
A new study of U.S. consumers shows an increased willingness to pay more to order delivered meals directly from restaurants versus third-party apps, possibly signaling heightened awareness of delivery economics in the eyes of the average consumer.
DoorDash Announces “Main Street Strong” Campaign
In an effort to help restaurants navigate the recovery phase of the pandemic, DoorDash announced a new “Main Street Strong” initiative that includes new products, programs and policies to help restaurants survive and grow their businesses. That assistance includes...
Outstanding Operators
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Research
A Partnership Made in the Name of Staying Home
A partnership between Home Helpers and BistroMD was forged when the senior-care franchise began noticing its caregivers were bringing food from home to ensure their clients were getting enough to eat on the caregivers’ days off.
The Deliverers
Gopuff, Grubhub Partner on Big City Grocery Delivery
Grubhub announced a partnership that will bring Gopuff’s groceries, virtual restaurants, convenience goods, alcohol and household essentials to its marketplace.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
With New Cash, Mighty Quinn’s Aims to Be Shake Shack of BBQ
With a fresh investment and two virtual restaurants, Mighty Quinn’s BBQ dreams of becoming the Shake Shack of slow-cooked meats.