The Latest News
KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z
KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.
Super-apps vs. Pure Players: The Strategic Evolution of Global Delivery Platforms
A look at how super-apps like Meituan, Gojek and others have positioned themselves as comprehensive digital ecosystems, integrating food delivery with services like ride-hailing, grocery and financial services.
The Catering Journey: An Opportunity for Significant Growth
In the first installment of a four-part series, Jim Rand reveals how restaurant operators can tap into catering for growth, drawing on decades of experience.
Walk-On’s Sports Bistreaux Is Scoring Big With Off-Premises
The brand offers a family friendly atmosphere and great food. Now it’s putting new emphasis on catering, delivery, and takeout.
Grubhub’s Next Closed Campus: Naval Station Norfolk
Continuing its closed-campus expansion, Grubhub is bringing its Onsite mobile ordering and pickup technology to Naval Station Norfolk.
Marqii Lands Series A Funding, Ramping Total Raised up to $10 Million
Led by CEAS Investments, Marqii’s new funding will accelerate product development for the hospitality industry, with expanded capabilities for review management and guest engagement.
Grubhub Adds On-Demand Option for Self-Delivery Restaurants, Beefs Up Insights
Restaurants utilizing self-delivery through the Grubhub Marketplace will soon have the option to request on-demand delivery service on a per-order basis.
P.F. Chang’s Inks Catering Agreement with ezCater, Cartwheel
P.F. Chang’s has expanded its partnership with Cartwheel and ezCater through a deal that the on-demand delivery management platform called “the most significant partnership news we’ve secured.”
SoundHound Teams with ChowNow to Deploy Smart Answering
Voice AI company SoundHound joins forces with ordering platform ChowNow to ensure restaurants do not miss calls during peak hours.
Voodoo Doughnut Implements Customer Feedback Tech Amid Growth
Voodoo Doughnut, a growing doughnut chain known for it’s unique flavors, is leveraging customer feedback platform Tattle to better manage its omnichannel presence.
Tray POS Partners with Alraedah Digital Solutions
Tray, a cloud-based point-of-sale provider, announced a partnership with Alraedah Digital Solutions, a digital solutions provider based in Saudi Arabia.
Inside Lunchbox’s ‘Hard and Heavy’ Move into Catering
With Erle Dardick on board, Lunchbox is taking a big step into the catering category.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Beyond Reservations, Wisely Focuses on Lifetime Loyalty
Wisely is a waitlist platform that helps restaurants unlock customer lifetime value, which helps CFOs make tough decisions as the industry faces increased competition and strained financial resources.
Research
Using Boots on the Ground to Promote Delivery, Catering
With more restaurants and delivery brands vying for customers’ attention, along with the plethora of online marketing channels, it’s getting harder to promote a restaurant that could use more eyeballs on it. A new company has added a more personal option to the...
The Deliverers
Uber Adds AI Assistant, Other Features to Help Customers Save Money
Uber has rolled out a host of new features designed to save consumers time and money, including a new AI assistant.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Starship Delivery Robots Roll out to more Campuses with Updated Tech
Starship Technologies adds new campuses, wireless charging and voice customization to delivery bots ahead of new school year.