Survey: Attitudes Shift toward Health; Preferences toward Carryout
In a recent survey, consumers shared their attitudes and perceptions of delivery. In some ways, it has shifted as more people utilize third-party delivery and off-premises in general, but a lot of pre-pandemic attitudes remain the same. In a survey of more than 1,000...
Antitrust Expert Weighs Uber-Grubhub Merger Hurdles
In Uber’s attempt to acquire Grubhub, the second-largest U.S. restaurant delivery service, there are stumbling blocks beyond agreeing to a selling price, which is speculated as being responsible for holding up the deal at present. If financial terms are settled, the...
Delivery Aggregator, MealMe, Aims to Deliver Home-Cooked Meals
The delivery industry isn’t lacking for youthful energy and big ideas. MealMe, a new and still-evolving service from a pair of recent college grads, combines an aggregator function to help consumers price compare delivery options from local restaurants with the...
Delivery Study: Consumers Willing to Pay More to Order Direct
A new study of U.S. consumers shows an increased willingness to pay more to order delivered meals directly from restaurants versus third-party apps, possibly signaling heightened awareness of delivery economics in the eyes of the average consumer. Simon-Kucher&...
DoorDash Announces “Main Street Strong” Campaign
In an effort to help restaurants navigate the recovery phase of the pandemic, DoorDash announced a new “Main Street Strong” initiative that includes new products, programs and policies to help restaurants survive and grow their businesses. That assistance includes...
BurgerFi Joins Reef Kitchens in Delivery-Only Expansion
Preferring the term “neighborhood kitchen” to ghost or virtual kitchen, Miami-based Reef Kitchens is a mixture of both, serving as a delivery-only hub for established restaurants and those that exist purely in online form within third-party delivery apps. Among the...
What’s Working for Franchise Off-Premises During COVID-19?
States are reopening, but major challenges still persist for restaurants, maintaining the need for strong delivery and off-premises operations. Sharing best practices, technology opportunities and key insights from the delivery marketplaces was the core focus of the...
Figure 8, Zuul Kitchens Team up on Restaurant Recovery Consulting
Embracing non-traditional operations as the new normal, the consultants at Figure 8 Logistics have teamed up with Zuul Kitchens, a New York City-based ghost kitchen operator, to advise restaurants on the full buffet of non-traditional restaurant models that are...
DoorDash Expands Pickup Feature, Releases User Survey
As more restaurants continue to do takeout, DoorDash is expanding its two-year-old customer pickup feature that shares customer location data so merchants can be alerted to them approaching the store to ease back-of-the-house operations. The company, which is the...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.